Customer Service High School

Yanet Jimenez

Email: ********@***************.***

Address:

City: HIALEAH

State: FL

Zip: 33013

Country: USA

Phone: 786-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Client-focused Clerk service particularly talented in the area of Costumer Service. Well-organized and dependable with excellent leadership skills. Personable and responsible Cashier with 5 years of experience working in fast-paced environments. Solid team player with great positive attitude.

Educational Background:

High School Dipolma from Miami Senior High School, Miami FL 1/2001 to 6/1996 (General Education)

Job History / Details:

Summary

Client-focused Clerk service particularly talented in the area of Costumer Service. Well-organized and dependable with excellent leadership skills.

Personable and responsible Cashier with 5 years of experience working in fast-paced environments. Solid team player with great positive attitude.

Skills

Client satisfaction

Customer friendly

Cash management experience

Problem resolving

Training staff

Fast learning

Perform well in high-demand, fast-paced environments

Staff collaboration

Relationship/team building

Accomplishments

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Handled guest complaints, maintaining a positive dining experience for all rest.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Database Maintenance

Assisted in the managing of the company database and verified, edited and modified members' information.

General Ledger Accounts

Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions.

Experience

June 2007 to April 2009

island express & service corp. miami, fl

sale representative

Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.

Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.

Communicated with vendors regarding back order availability, future inventory and special orders.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Assisted customers in person and via telephone.

Education and Training

1996 Miami Senior High School Miami, Fl

High School Diploma

High school diploma

Coursework in Accounting, Finance and Statistics

Notary Public

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