Customer Service Sales
Resume:
Santina Terrazas
Email: ********@*********.***
Address:
City: Sacramento
State: CA
Zip: 95834
Country: USA
Phone: 415-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Energetic and reliable Retail Sales Associate with 2 years experience in a high-end merchandise environment.
Educational Background:
High School Dipolma from Elk Grove Adult Education, Elk Grove CA 1/2001 to 6/2008 (High School Diploma)
Job History / Details:
Career Overview
Energetic and reliable Retail Sales Associate with 2 years experience in a high-end merchandise environment.
Core Strengths
Floor set design and visual displays
Store maintenance
Cash management
Inventory control
Telephone inquiries
Shipping and receiving
Strategic sales
Adaptability
Adaptive team player
Visual merchandising proficiency
Fashion knowledge
Strong organizational skills
Research
Customer service
Fast learner
Strong client relations
Quick learner
Internet research
Time Management
Sharp problem solver
Energetic work attitude
Strong client relations
Fast learner
Creative problem solver
Excellent communication skills
Store maintenance ability
Accomplishments
Customer Service
Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
Handled guest complaints, maintaining a positive dining experience for all rest.
Sales
Consistently generated additional revenue through skilled sales techniques.
Multi-tasking
Cashiered with two cash registers at once in tandem to maximize customer flow.
Financial
Compiled inventory lists and worked with vendors for product pricing and special orders.
Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100 percentage accuracy rate.
Work Experience
October 2010 to July 2012
Luxury4U.com Boutique Sacramento, CA
Independent Consultant/Customer Service Representative
Greeted customers entering the store to ascertain what each customer wanted or needed.Described product to customers and accurately explained details and care of merchandise.Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Communicated with vendors regarding back order availability, future inventory and special orders.Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
August 2006 to January 2007
Taco Bell Elk Grove, CA
Team Member
Greeted customers entering the store to ascertain what each customer wanted or needed.Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Trained new employees by providing knowledge of specific store tasks and policies.Maintained cleanliness and presentation of stock room and production floor.Assisted customers with food selection, inquiries and order customization requests.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Accurately balanced cash drawer after every shift.Worked as a team member performing cashier duties, product assistance and cleaning.
Educational Background
2012 Allied Schools Sacramento, CA
Certificate of Completion Real Estate Principles
Concentration in Real Estate (license).
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