Manager Customer Service

SHARON STEEDLEY POWELL

Email: ********@*****-*******.***

Address:

City: Alachua

State: FL

Zip: 32615

Country: USA

Phone: 386-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Energetic and reliable office manager skilled with working with a diverse group of people.

Educational Background:

High School Dipolma from COLUMBIA HIGH SCHOOL, Lake City FL 1/2001 to 6/1988 (All)

Job History / Details:

Career Overview

Energetic and reliable office manager skilled with working with a diverse group of people.

Skill Highlights

Report development

Problem resolution

Administrative support

Meet deadline

Schedule management

Inventory systems

OSHA compliance

Travel administration

Attention to detail

Microsoft Office skills

Administrative operations

Workers' compensation knowledge

Employee training and development

Core Accomplishments

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Monthly Reporting

Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Training

Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Professional Experience

July 2009 to 9/27/2012 12:00:00 AM

ECCS Davenport, FL

Office Assistant

Responsibilities included customer service and claims processor for fast paced claims office.

Followed up with repair facilities regarding status of repairs for vehicle owners who are in a rental car.

Completed supplements utilizing Pathways Estimating software to streamline to claims process.

Handled account payable and receivables.

July 1996 to March 2009

Sunbelt Chrysler Jeep Dodge INC. Lake City, FL

Office Manager

Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies

.Created databases and spreadsheets to improve inventory management and reporting accuracy.

Monitored accounts receivable and accounts payable.Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.

Provided support towards CEO and sales team in managing operation work flow. Oversaw accounts receivable duties including invoicing, cash application, researching charge backs, discrepancies, issuing credit memos, reconciliations and responding to customer requests for documentation.

Monitored multiple databases to keep track of all company inventory.

Obtained documents, certificates and approvals from local, state and federal agencies.

Prepared correspondence, accounting and financial documents for analysis.

Developed and implemented procedures which resulted in increased company efficiency and productivity.

October 1989 to July 1996

S&S FOOD STORES LAKE CITY, FL

Assistant Manager

Helped the manager with daily and weekly paperwork.

Customer assistance.

Managed vendor payments and requests.

Helped reduce theft by careful documentation and counts of inventory, sometimes on a daily basis.

Handled all employee issues in the absence of the manager.

Education

COLUMBIA HIGH SCHOOL Lake City, FL

DIPLOMA All

High school diploma

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