Customer Service Representative
Resume:
michael labarge
Email: ********@*************.***
Address:
City: Cromwell
State: CT
Zip: 06416
Country: USA
Phone: 860-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Educational Background:
High School Dipolma from Xavier High School, Middletown CT 1/2001 to 6/2002 (BUSINESS)
Job History / Details:
Career Overview
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Core Strengths
High customer service standards
Excellent communication skills
Energetic work attitude
Active listening skills
Quick learner
Multi-line phone talent
Courteous demeanor
Energetic and driven
People-oriented
Approachable
Flexible
Dependable
Accomplishments
Computer Proficiency
Used Microsoft Excel to develop inventory tracking spreadsheets.
Customer Service
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Administration
Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
Customer Interface
Greeted customers upon entrance and handled and assisted customers over the phone regarding store product, promotions and orders.
Work Experience
July 2003 to July 2006
Del Sole Tanning Salon Southington, Ct
customer service representative
Earned management trust by serving as key holder, responsibly opening and closing store.Communicated with vendors regarding back order availability, future inventory and special orders.Cross-trained and provided back-up for other customer service representatives when needed.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Guaranteed positive customer experiences and resolved all customer complaints.Organized store merchandise racks by size, style and color to promote visually appealing environment.Politely assisted customers in person and via telephone.
November 2011 to January 2012
Forefront Advertising, Inc Southington, Ct
representative
Described product to customers and accurately explained details and care of merchandise.Assisted customers in person and via telephone.Participated in various incentive programs and contests designed to support achievement of production goals.Greeted customers in a timely fashion while quickly determining their needs.
Described use and operation of merchandise to customers.
Recommended merchandise to customers based on their needs and preferences.
Responded to customer questions and requests in a prompt and efficient manner.
Engaged with customers in a sincere and friendly manner.
Demonstrated that customers come first by serving them with a sense of urgency.
Worked as a team member to provide the highest level of service to customers.
March 2010 to April 2011
Flagship mailing Terryville, Ct
MAIL CLERK
Prepare materials for mailing including addressing, stuffing envelopes and making labels.
Ensure that all mail and packages are properly labeled for mailing with correct postage.
Sort, deliver and pick up mail
Educational Background
2002 Xavier High School Middletown, ct
High School Diploma BUSINESS
Student body government representative
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