High School Customer Service

Krystal Gentry

Email: ********@**-********-********.***

Address:

City: Morgan City

State: LA

Zip: 70380

Country: USA

Phone: 985-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Energetic hospitality professional with 1 years of providing solutions to customers. Solid understanding of the [ systems and programs]. Hard-working, with a dedication to customer satisfaction and superior service.

Educational Background:

High School Dipolma from Morgan City, Morgan City LA 1/2001 to 5/2006 (High School Diploma)

Job History / Details:

Summary

Energetic hospitality professional with 1 years of providing solutions to customers. Solid understanding of the [ systems and programs]. Hard-working, with a dedication to customer satisfaction and superior service.

Highlights

Guest services

Reservations and booking system experience

Event planning

Concierge duties

Front desk training

Adaptability and responsiveness

Large cash/check deposits

Night Audit Training and experience

Active listening skills

Quick learner

Reading comprehension

Exceptional multi-tasker

Communicates effectively

Inventory control

Invoice processing

Telecommunication skills

Conflict resolution

Creative problem solver

Energetic work attitude

Proficient in cash management

Multi-line phone talent

Accomplishments

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding hotel operations, product, promotions and orders.

Database Maintenance

Assisted in the managing of the company database and verified, edited and modified members' information.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key guests.

Achievements

Certificate of Recognition-Quality Assurance Evaluation on September 15th,2011

Certificate of Recognition- Outstanding Evaluation on June 9th,2012

Experience

December 2010 to Current

Hampton Inn & Suites Morgan City, La

Front Desk Receptionist

Greeted, registered and assigned rooms to guests of hotel.Issued room keys and escort instructions.Kept records of room availability and guests' accounts, manually or using computers.Made and confirmed reservations.Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.Recorded guest comments or complaints, referring customers to managers as necessary.Verified customers' credit and established how the customer would pay for the accommodation.Computed bills, collected payments and made change for guests.Contacted housekeeping or maintenance staff when guests reported problems.

Education

2006 Morgan City Morgan City, La

High School Diploma High School Diploma

Work History

February 2006 to December 2007

Starbucks Coffee Houma, LA

Shift Supervisor/Barista

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