Customer Service Representative
Resume:
Angela Mueller
Email: ********@************.***
Address:
City: chesapeake
State: VA
Zip: 23320
Country: USA
Phone: 757-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Customer Service Representative - Client Relations - Data Entry Highly enthusiastic customer service representative with 3 years experience. Results-driven,Motivated customer service specialist with over 3 years retail experience in a fast-paced, team-based environment, with proven ability to establish rapport with clients. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Friendly Sales Associate with over three years experience working in diverse retail and customer service environments. Customer-focused Retail Sales Associate with a solid understanding of the dynamics of the retail industry. Hands-on, hardworking, highly motivated, and high-performing.
Educational Background:
High School Dipolma from Tidewater Community College, Virginia Beach VA 1/2001 to 8/2011 (business)
Job History / Details:
Professional Summary
Customer Service Representative - Client Relations - Data Entry
Highly enthusiastic customer service representative with 3 years experience.
Results-driven,Motivated customer service specialist with over 3 years retail experience in a fast-paced, team-based environment, with proven ability to establish rapport with clients.
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Friendly Sales Associate with over three years experience working in diverse retail and customer service environments.
Customer-focused Retail Sales Associate with a solid understanding of the dynamics of the retail industry.
Hands-on, hardworking, highly motivated, and high-performing.
Skill Highlights
Cash management
Floor set design and visual displays
Shipping and receiving
Cash flow management
Credit card processing
Strong organizational skills
Listening skills
Fast learner
Strong client relations
Trusted key holder
Strategic sales knowledge
Adaptive team player
Visual merchandising proficiency
Exceptional communication skills
Sharp problem solver
Inventory control familiarity
Work Experience
February 2009 to 9/27/2012 12:00:00 AM
Wawa Virginia beach, va
MIT customer service associate
Greeted customers entering the store to ascertain what each customer wanted or needed.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Trained new employees by providing knowledge of specific store tasks and policies
.Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Assisted customers with food selection, inquiries and order customization requests.
Received multiple reviews acknowledging my level of dedication to excellent customer service.
Implemented new processes and systems for improving customer service satisfaction.
Assisted customers in finding out-of-stock items.
Prevented store losses using awareness, attention to detail and integrity.
Stocked and rotated inventory regularly.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Organized the store by returning all merchandise to its proper place.
Replenished merchandise shelves with items from the stockroom.
Took special orders in person and over the phone to generate of additional revenue.
Processed merchandise returns and exchanges.
Built long-term customer relationships and advised customers on purchases and promotions
.Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Maintained positive attitude to make customer's shopping experiences memorable and pleasant.
Education and Training
Tidewater Community College Virginia Beach, VA
Not yet Finished business
Core classes are finish.
Principles of supervision
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