Scott's InformationLocation: VALRICO, FLTitle: AllExperience: 9-12 yearsWilling to Relocate: NoWilling to Travel: No TravelCareer Level: Entry LevelWork Status: U.S. CitizenMember Since: 2011-11-25 Helpful Links

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No active resumeMy ResumeCustomer Care Consultant

Scott Chapman

453 44 ST. N.

ST. Petersburg, 33713, Florida, US

Mobile Phone: 727-***-****

Secondary Phone: 727-***-****

E-mail: abovg0@r.postjobfree.com

Enter objective: Customers as well as gain new ones.

Work Experience

Job Title: Customer Service Representative

*Company Name

Pscu Financial Services Inc

Industry: Pscu Financial Services Inc

Saint Petersburg, FL US

*Start Date

August 2009 -

*End Date November 2011

Description:

Customer Service rep for Delta community credit union. I also took calls and assisted customers with Electronic banking for 9 seperate Credit unions, I also assisted customers with on line bill pay for many different Credit Unions.Pscu also has a program called Cu Scripter where we assisted Customers from I believe 1000 + credit unions

*Job Title: Customer Service Rep

*Company Name: Kelly Services

*Start Date: September 2008

End Date May 2009

Description:

I worked at Ceridian A third party administrator for outsourced Human resources. I started in September 2008 Assisting consumers from varios companies with open enrollment for thier health benefits, and then I was trained and assisted Consumers with thier flexible spending accounts for both health care, and dependant care

*Job Title : General customer service phone representative

Company name: Certegy ( now FIS)

Stat Date: August 2004

End Date: August 2008

Description: We take incoming phone calls from holders of credit cards, debit card, and atm cards for the purpose of activating, blocking as lost or stolen as well as comprimised. we also assist over 7,00 financial institutions, and over 114,00 merchants. I then moved to the dispute department. We took incoming call from credit and debit card holders and initiated disputes for purchases and/ or fraudulent charges.

Customer Care Consultant

*Company Name

Softwarespectrum, A/K/A E.C.E. Now known as Stream

Industry: Third party Contact Center for AOL

*Location: Tampa Fl US

*Start Date January 2002

End date: July 2004

Description: Training, and work experience in registration.

Duties included registering customers For America on line, as well as directing calls to the proper department. Training for the password reset department. In this department we will be resetting passwords for members who receive an error message on their computer concerning invalid password. I am currently A member of specialized team hand picked by America on line To find problems with,and fix one of their main trouble shooting tools. I have also done dial-up, DSL, and cable technical support.

*Job Title: Strom Engineering ( hiring agency) I worked for Bay Town Sound.

*Job Title:

Sound Technician

*Start Date: October 2001 -

*End Date: November 2001

Description:

I helped install and maintain public address systems, nurse call systems, and some video systems.

*Job Title : Mechanic

Company Name: Olin Mott Tire Company

Desciption : repair of customer complaints.

*Job Title : Apprentice Installation Tech

*Company Name

Black Box Network Services

*Location: ST. Petersburg FL. US

*Start Date: June 2000

Description:

Installation of structured cabling systems. Mostly pulling voice/data,(cat5) cable, and setting up workstations with voice, and data lines. We installed networkcable & equipment as well as telephone cable in new buildings Such as Catilina Marketing & Franklin Templeton.

*Job Title : Mechanic

*Company Name: MIDAS

*Start Date : May 1997

End Date : June 2000

Description: We fixed Cars and trucks

*Job Title : Tire Tech

*Company Name : Tire Kingdom

*Start Date: January 1994

*End Date: May 1997

May 1997

Description: I mounted customer tires, and I also did some alignments.Skills

*Job Title: Tire Tech

*Company Name

Factory Direct Tires

Description

Tire tech I also found service work for the mechanics.

*Start Date: January 1992

End Date: January 1992

*Job Title

Tire Tech

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