Katie Morris

Email: abovfo@r.postjobfree.com

Address: *** ******* **

City: Hartford

State: SD

Zip: 57033

Country: USA

Phone: 605-***-****

Skill Level: Entry

Salary Range: 40

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Katie M. Morris

513 Crystal Dr

Hartford, SD 57033

605-***-****

abovfo@r.postjobfree.com

Education: South Dakota State University

August 2005-May 2009 College of Agriculture and Biological Sciences Major: Bachelors of Science in Animal Science emphasis on Pre-Veterinary Medicine Minor: Chemistry and Equine Studies Cumulative GPA: 3.10 on a 4.00 scale

Experience: Dakota Performance Solutions

Customer Service Representative

July 2012-Present Deliver world class customer service and build customer satisfaction and loyalty Strive for one-call resolution of customer issues Provide effective and timely resolution of a range of customer inquiries Handled a high influx of inbound calls within a dynamic call center environment

Citibank

Customer Service

January 2012-June 2012 Handle customer inquiries, complaints, billing questions and payment extension/service requests Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions Deliver outstanding service, exceed expectations and build long-term loyalty Build rapport, listen, clarify and manage conversational flow

Animal Medical Clinic

Office Manager/Veterinary Assistant

May 2009-November 2011 Scheduled appointments, took incoming calls and messages while running front desk Maintain and stock medicines and supplies, monitoring and logging controlled substances Obtain and record patient case histories, vitals, perform various lab tests Assisted doctor with examinations and procedures; animal restraining, blood draws, x-rays, sedation Process end of day/month/year including creation of spreadsheets; balance cash drawer daily Collection on past due accounts; sorting and forwarding mail Meet with representatives; relay new information to the doctor Clean and maintain the holding areas for all animals when needed

Activities: Horse Training Lessons

Member of United States Eventing Association

NCAA Equestrian Team 2005-2009

Reference: Laura Wagner -- 605-***-****

Carol Fowles -- 605-***-****

Evelyn Reynolds -- 605-***-****

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