managing

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Matthew ****************@***.********: ***-622-4582Cell: 603-622-***-**** Conant st. #2 Manchester, N.H. 03102

Eager customer service professional with solid background and education in developing customer loyalty and managing retail sales operations

Professional Experience

Manchester, N.H.

4/1/2007

- 6/1/2009

food server/concessions

Center-Plate

deliver food in a timely manner to parties of 5-200 people while providing exceptional customer service skills/handling large amounts of cash and allocating work flow throughout the company.

Received employee of the month two consecutive years in a row,managed to convince the v.p. of operations to use smaller ounce cups to save almost 5% of costs through out the year on alcoholic beverages. Estimated $8,000,T.E.A.M. training and TIPS certified. The states certification course for selling and serving alcoholic beverages.

Manchester, N.H..

10/1/2005

- 10/1/2008

phone tech./customer service rep.

Centra-Larm

answering residential/commercial fire and burglar alarms,adhereing to the call lists provided by the client. Answering incoming calls to help the clients understand their sec. systems

made the important phone calls to the dealers of the alarm systems to notify them of the problems that their clients are having. This was a big accomplishment, only a certain few of us besides the shift leader would make those calls.,always received monthly bonuses for clear speech/annunciation/following the call lists correctly

Manchester, N.H.

1/1/1998

- 4/1/2002

food server/bartender/cashier

Angelo's Italian eatery

create a winning work place due to exceptional customer service/banquets of people 50-400

Manchester, N.H.

9/1/1994

- 1/1/1998

waiter/food-prep/cashier

Blake's

deliver food with exceptional customer service/create desserts for kids that are fun/handle large amounts of cash accurately

Education

01/1/1998 - 01/1/2000

a.d. Liberal arts

NHTC

01/1/1998

MHSW

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