training

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Janet Braswell

**** * ***** **, ****** City Ks 66109

Cell: 913-***-**** / Home: 913-***-****

Email: abovdv@r.postjobfree.com

Objective

To secure a challenging position with an organization/company that fosters both professional and personal growth, while also offering opportunities for upward mobility that will allow me to utilize the knowledge and skills I have gained from varied experience and corporate training.

Skills

Excellent interpersonal, oral and written communication skills. “I have the ability to perform as a Leader and work effectively in the most challenging of environments. My past experience required and enhanced my ability to focus on minute details and to be flexible in varying situations. I have also been trained in methods of achieving change, influence and persuasion, problem solving and analysis, and relationship building.”

Trustworthy, responsible, decisive and sensitive to situations requiring diplomacy and direction. “While at Chrysler Financial, I managed sensitive and emotional financial transactions with diverse groups of people (customers, dealership owners and personnel, attorneys, management, and repossession adjusters) in potentially, and often, hostile settings. “

Strong planning and organization skills in the area of personnel, scheduling, accounting and inventory control. “Many of my past experiences have afforded me numerous opportunities to increase my organizational skills while also balancing labor needs and requirements with fiscal restraints of budgets. Because of this, I am experienced and skilled in a variety of computer software applications such as Microsoft Word, Excel, PowerPoint and Lotus Notes.”

Education

High School Diploma

F.L. Schlagle High School, Kansas City, KS

Experience

Chrysler Financial 1996 - 2009

Exception Support Manager (2006 - 2009)

Process paperwork for claims filed for Accident & Health Claims, Credit Life Claims.Submit A/H Credit Life Claims within 24 hours of receipt. Verifies insurance information for accuracy and completeness and resolves discrepancies as needed.Demonstrates the ability to deal with customers and insurance companies regarding sensitive financial matters and recapture unpaid balances.Communicate with customers to advise them to follow up with continue claim forms or to communicate any financial responsibilities and/or additional information necessary for processing claims or late pays. Respond to customers request for information in a prompt and professional manner. Perform audits of customer accounts to ensure accuracy and timely payment.Reviews account aging on a weekly basis and reports inconsistencies; correct errors as appropriate.Followed up on insurance billing to ensure timely receipt of payments.Performed reconciliation of refund accounts: attaches documentation and forwards to Group Leader to process refund checks.Prepares write-off requests with appropriate documentation and submit to supervisor.Twice weekly processed high volumes of incoming and outgoing mail, including specialty mail such as airmail, special delivery, registered mail.Delivered mail and packages throughout the center location, following applicable distribution procedures. Handled sensitive and/or confidential documents and information.Endorsed insurance checks and forward to customers or auto repair shops once proper documents were received from customers and or insurance companies and auto repairs shops.

Repossession-redemption Manager (2004-2006)

Arranged and managed the contracting of repossession agents on delinquent accounts.Tasks included tracking repossession agent efforts and resulting expenses, reviewing negotiating and approving the cost of repossessions.Ensuring compliance with company policies and procedures, and adherence to varying state and federal legal and regulatory laws.Redeemed repossessed vehicles to customers, communicated with repossession agents, auction houses, insurance companies and western union to confirm necessary parties have all received monies in order to maintain valid auto loans with our customers.

Collections Support (2002-2004)

Performed necessary high detail skip searches by pulling credit bureau reports.Contacting neighbors, and using various Chrysler proprietary computer systems in efforts to locate customers.Contracting of repossession agents to perform customer door knocks in efforts to reach clients with limited means of communication.

Collections/Customer Service Representative (1996-2002)

Used automatic dialing system to collect past due payments on auto loans with delinquency from 15-120 days past due.Also provided customer service to clients by taking inbound calls regarding payments, voluntary surrenders, bankruptcies, or other account issues as deemed necessary.

LSI, LLC (1992-1995)

Credit Specialist Rep

Reviewed approved applications and contracts to ensure stipulations and conditions have been met and are in adherence to company policy. Ensure appropriate signatures have been obtained and correct data input errors and omissions. Matches incoming contract documents to approved applications and enter data.Analyzes various pay stubs and tax returns to determine satisfaction of income verification stipulations.Interacted professionally with dealers, customers and other vendors to obtain missing or invalid information and documentation.Obtained and reviewed documentation for accuracy and authenticity. Carefully reviewed all documents including book sheets, applications and stipulations for potential fraud.Obtained employment and insurance verifications.Provided assistance to internal and external customers regarding loan documentation and processing.Generates customer correspondence relating to the initiation of the loan in accordance with corporate guidelines.Respond to dealer problems and inquiries.

Specialized Training

Intro to Collection Center

Managing Your Customer Contacts

Becoming Assertive

Relationship Management

Level 2 Collection

Communicating Professionalism

Relationship Building for CCC CSRS

Listen to Excel

Influence & Persuasion for CCC CSRS

Negotiation for CCC CSRS

Records Management

Listening Skills

Employment verification: Chrysler Financial - www.theworknumber.com

Janet Braswell

3208 N 128th St, Kansas City Ks 66109

Cell: 913-***-**** / Home: 913-***-****

Email: abovdv@r.postjobfree.com

Objective

To secure a challenging position with an organization/company that fosters both professional and personal growth, while also offering opportunities for upward mobility that will allow me to utilize the knowledge and skills I have gained from varied experience and corporate training.

Skills

Excellent interpersonal, oral and written communication skills. “I have the ability to perform as a Leader and work effectively in the most challenging of environments. My past experience required and enhanced my ability to focus on minute details and to be flexible in varying situations. I have also been trained in methods of achieving change, influence and persuasion, problem solving and analysis, and relationship building.”

Trustworthy, responsible, decisive and sensitive to situations requiring diplomacy and direction. “While at Chrysler Financial, I managed sensitive and emotional financial transactions with diverse groups of people (customers, dealership owners and personnel, attorneys, management, and repossession adjusters) in potentially, and often, hostile settings. “

Strong planning and organization skills in the area of personnel, scheduling, accounting and inventory control. “Many of my past experiences have afforded me numerous opportunities to increase my organizational skills while also balancing labor needs and requirements with fiscal restraints of budgets. Because of this, I am experienced and skilled in a variety of computer software applications such as Microsoft Word, Excel, PowerPoint and Lotus Notes.”

Education

High School Diploma

F.L. Schlagle High School, Kansas City, KS

Experience

Chrysler Financial 1996 - 2009

Exception Support Manager (2006 - 2009)

Process paperwork for claims filed for Accident & Health Claims, Credit Life Claims.Submit A/H Credit Life Claims within 24 hours of receipt. Verifies insurance information for accuracy and completeness and resolves discrepancies as needed.Demonstrates the ability to deal with customers and insurance companies regarding sensitive financial matters and recapture unpaid balances.Communicate with customers to advise them to follow up with continue claim forms or to communicate any financial responsibilities and/or additional information necessary for processing claims or late pays. Respond to customers request for information in a prompt and professional manner. Perform audits of customer accounts to ensure accuracy and timely payment.Reviews account aging on a weekly basis and reports inconsistencies; correct errors as appropriate.Followed up on insurance billing to ensure timely receipt of payments.Performed reconciliation of refund accounts: attaches documentation and forwards to Group Leader to process refund checks.Prepares write-off requests with appropriate documentation and submit to supervisor.Twice weekly processed high volumes of incoming and outgoing mail, including specialty mail such as airmail, special delivery, registered mail.Delivered mail and packages throughout the center location, following applicable distribution procedures. Handled sensitive and/or confidential documents and information.Endorsed insurance checks and forward to customers or auto repair shops once proper documents were received from customers and or insurance companies and auto repairs shops.

Repossession-redemption Manager (2004-2006)

Arranged and managed the contracting of repossession agents on delinquent accounts.Tasks included tracking repossession agent efforts and resulting expenses, reviewing negotiating and approving the cost of repossessions.Ensuring compliance with company policies and procedures, and adherence to varying state and federal legal and regulatory laws.Redeemed repossessed vehicles to customers, communicated with repossession agents, auction houses, insurance companies and western union to confirm necessary parties have all received monies in order to maintain valid auto loans with our customers.

Collections Support (2002-2004)

Performed necessary high detail skip searches by pulling credit bureau reports.Contacting neighbors, and using various Chrysler proprietary computer systems in efforts to locate customers.Contracting of repossession agents to perform customer door knocks in efforts to reach clients with limited means of communication.

Collections/Customer Service Representative (1996-2002)

Used automatic dialing system to collect past due payments on auto loans with delinquency from 15-120 days past due.Also provided customer service to clients by taking inbound calls regarding payments, voluntary surrenders, bankruptcies, or other account issues as deemed necessary.

LSI, LLC (1992-1995)

Credit Specialist Rep

Reviewed approved applications and contracts to ensure stipulations and conditions have been met and are in adherence to company policy. Ensure appropriate signatures have been obtained and correct data input errors and omissions. Matches incoming contract documents to approved applications and enter data.Analyzes various pay stubs and tax returns to determine satisfaction of income verification stipulations.Interacted professionally with dealers, customers and other vendors to obtain missing or invalid information and documentation.Obtained and reviewed documentation for accuracy and authenticity. Carefully reviewed all documents including book sheets, applications and stipulations for potential fraud.Obtained employment and insurance verifications.Provided assistance to internal and external customers regarding loan documentation and processing.Generates customer correspondence relating to the initiation of the loan in accordance with corporate guidelines.Respond to dealer problems and inquiries.

Specialized Training

Intro to Collection Center

Managing Your Customer Contacts

Becoming Assertive

Relationship Management

Level 2 Collection

Communicating Professionalism

Relationship Building for CCC CSRS

Listen to Excel

Influence & Persuasion for CCC CSRS

Negotiation for CCC CSRS

Records Management

Listening Skills

Employment verification: Chrysler Financial - www.theworknumber.com

Contact this candidate