Manager Customer Service

Lakita Cook

Email: *******@***********.***

Address: **** ******** **** #**

City: Triangle

State: VA

Zip: 22172

Country: USA

Phone: 571-***-****

Skill Level: Any

Salary Range: 65K+

Willing to Relocate

Primary Skills/Experience:

Corporate Finance Manager/Proposal Assistant/Recruiter/Security Assistant

Educational Background:

Job History / Details:

Lakita M. Cook

Email: *******@***********.***

571-402-BEST

OBJECTIVE: To utilize my diverse and evolving skills set to effectively support and manage your business needs, becoming an indispensable value added contributor to the continued success of your organization.

QUALIFICATIONS SUMMARY: I am a career-minded professional with nearly 20 years of progressive work experience in the areas of Corporate Office Administration, Finance and Accounting, Security, IT Help Desk Support, and Business Development and Marketing. I have supported corporate and senior level executives, federal employees, attorneys, paralegals, program managers, and high-ranking military officials. As a leader and manager, I have developed the ability to build rapport and establish effective working relationships with personnel at every level. My military experience is a key contributor to my discipline and high work ethic. I am proficient in the industry standard Microsoft Word, Excel, PowerPoint, Access, Outlook and Publisher. I possess a working knowledge of SharePoint, QuickBooks, Visio and other key applications such as Abode Acrobat and Photoshop and Corel Draw. During my career, I have written and developed position specific manuals of Standard Operating Procedure for three organizations and have contributed to various proposal submissions as a technical writer. My desire for knowledge and my ability to learn quickly has been personally rewarding and immensely beneficial to my employers. I am a competent, articulate, and loyal incumbent with analytical and problem solving skills and a desire to be a perpetual asset to a progressing company.

EXPERIENCE:

Corporate Finance Manager/Proposal Assistant/Recruiter 2/07 Present

Springfield, Virginia

Serves as Payroll Specialist: Responsible for managing and maintain the company s payroll system. Duties:

Creates and dispenses timesheets for the entire company

Manually enters timesheet data into our finance system (QuickBooks)

Responsible for proper and timely payment of all employees

Calculates and processes garnishments

Maintains company bank statements and other corporate financial documents

Maintains finance files on active and inactive personnel

Processes all payroll related personnel updates

Ensures that employee tax forms and finance documents are properly complete and current

Disseminates paystubs to employees via mail.

Stores copies of employee paystubs for record

Serves as Accounts Payable: Responsible for remittance to vendors. Duties:

Receives all invoices, bills or other requests for payment

Processes check requests and submit remittance as required

Inquires about and follows up on discrepancies or billing errors

Maintains vendor files for record

Assists with month end closing

Serves as Accounts Receivable: Responsible for all invoicing and payment collection. Duties:

Creates and submits billing and invoicing for our clients

Receives all remittances and credits client accounts

Process and submits all bank deposits

Monitors client accounts for non-payment and late payments and initiates collections procedures

Maintains accounts receivable client files

Serves as Petty Cash Custodian: Responsible for properly accounting for a $200 petty cash fund

Responsible for compliance with corporate procedures and policy.

Maintains cash in a secure lock box

Responsible for journalizing fund transactions

Responsible for maintaining receipts and expense forms

Responsible for disbursing reimbursements, reconciling and replenishing the fund

New Hire Orientation Facilitator: Responsible for familiarizing new hires with various aspect of the company during a 3 Tier orientation process. Duties:

Created, presents and conducts the finance segment of the orientation

Briefs new hires on the marketing strategy of the company

Responsible for maintaining current orientation briefings and materials

Responsible for conducting the entire orientation in the absence of regularly assigned personnel

Proposals, Marketing and Business Development: Responsible for contributing to the overall growth of the company by creating marketing materials, conducting market research, and contributing to proposals. Duties:

Serves as Proposal Assistant, contributing to Blue, Pink, Red, and Gold proposal teams

Performs as the Final Production Team Lead for all proposal submissions

Provides clerical support during the entire proposal writing process

Presents creative ideas and insights for marketing the company

Uses Content Management System to maintain company website

Graphics designer utilizing applications such as Publisher, Photoshop, and CorelDraw

Creates marketing material, i.e. brochures, e-brochures, and white papers

Researches and suggests proposal ventures using FedBizOpps.gov and other sites

Researches networking and marketing opportunities

Corporate Recruiter: Responsible for procuring quality talent to fulfill contracted personnel requirements. Duties:

Utilizes industry standard and innovative methods to locate and acquire viable qualified candidates

Utilizes the Joint Personnel Adjudication System (JPAS) to verify incumbent s clearance level and status.

Responsible for recruitment and resume preparation for proposals

Responsible for responding and fulfilling short notice, deadline driven, tasker oriented personnel requests in accordance with specific contract stands and requirements

Responsible for making and preparing contingency offer letters

Corporate SharePoint Coordinator: Responsible for creating and managing worksites, user accounts and permissions, tasks and calendar timelines. Duties:

Utilized a hosted solution for the implementation and use of SharePoint

Creates and manages user accounts

Creates and manages multiple worksites

Enters and assigns tasks and calendar events

Responsible for worksite closeouts

Contractor Travel Coordinator: Responsible for complete coordination of contractor travel as pursuant to contract requirements. Duties:

Coordinates contractor travel for CONUS and OCONUS requirements

Calculates per diem rates, danger pay, and travel advances if required

Developed a working knowledge of the Joint Federal Travel Regulations (JFTR)

Searches for competitive rates and utilizes travel agencies when cost effective

Coordinates with a provides copies of all travel information to the traveler

Administration: Responsible for ensuring continuity of service for day-to-day business operations. Duties:

Operates as the Office Manager in the absence of the President, CEO, and Director of Administration

Provides creative, clerical and secretarial support to the President, CEO, and COO

Provides executive level assistance to the Director of Administration, Security Manager, Human Resources Manager, Armed Services Team, and Academy Cadre as required

Serves as the Security Assistant, providing support utilizing JPAS, eQIP, and administering security briefings and updates

Redesigned, generates and prints company business cards for staff as required

Provides front desk support in the absence of the receptionist

Serves as the contributing Corporate Editor and Team Leader for the company newsletter

Performs troubleshooting for all office equipment issues, implementing effective solutions in most cases

Serves as the Corporate IT Liaison, providing IT related support for computer, server, and software related issues, workstation and software ordering, setup, and installation

Performs Notary duties for the company

Performs all additional duties and special projects as assigned

Security Manager and Space Coordinator 10/05 2/07

ALON /Department of Homeland Security, Washington, DC

Supervisor- David Nettleton-703-***-**** (10/05-10-06)

Supervisor- Michael Butcher-202-***-**** (10/06-2/07)

Responsible for in-processing incumbents, coordinating workstations, and processing various security actions to ensure that all personnel within the Division have the materials they need to start and continue working. Duties:

Processed security paperwork for new federal employees and contractors.

Processed security clearance updates and upgrades for federal employees and contractors.

Monitored the Personnel Security Activities Management System for suitability tracking and clearance update/upgrade status information.

Processed and track Sensitive Compartmented Information (SCI) access requests.

Processed new and renewal badge requests and equipment requests for personnel in 4 DHS OCIO facilities.

Created and implemented processes and tools to allow incumbent in-processing to be more efficient.

Responsible for out-processing personnel to ensure that they transition properly and that the integrity of our security program is maintained and the loss of equipment is minimized. Duties:

Provided Program Managers and support contractors with the current out-processing form and procedures.

Handled the out-processing procedures for federal employees and select contractor staff.

Collected and stored the OCIO issued equipment and badges of exiting personnel.

Coordinated with the IT Support team to have stored equipment inventoried and reissued.

Assisted the Human Resources Director with various tasks to ensure that the Division s staffing requirements are fulfilled. Duties:

Selected and reviewed resumes.

Analyzed position descriptions and make selectee recommendations.

Scheduled interviews.

Initiated personnel actions.

Drafted responses to security and human resource inquiries.

Acted as the Division liaison for the Operation War Fighter and Workforce Recruitment programs.

Assisted Program Managers with special projects as assigned. Duties:

Analyzed current security procedures and recommend processes to increase effectiveness.

Documented the manual for in-processing contractor personnel.

Created an Excel spreadsheet for tracking federal incumbents from announcement date to the date of hire.

Created an Access database for logging signed Badge Request forms.

Recreated an Excel spreadsheet that tracked budget data and contact information.

Updated the Division s deadline-sensitive Program Increase budget document.

Collected data and updated the Division s personnel roster.

Collected and presented accurate personnel and space requirement data at facilities meetings.

Assisted with the office layout and design phase of the new office space.

Additional Duties:

Coordinated office moves

Ordered and maintained file and overhead cabinet keys for the Headquarters facility.

Specialized Administrative Assistant IV 1/04 10/05

Northrop Grumman Mission Systems/NAVSEA, Arlington, Virginia

Supervisor: Thomas Harvat: 703-***-****

Served as the primary Administrative Assistant:

Rendered extensive administrative support to 18 Department of the Navy (DON) civilian and military personnel of a major NAVSEA program office.

Drafted and proofread all internal and external correspondence for the Division in accordance with the DON Correspondence Manual.

Provided minor computer troubleshooting support.

Updated and maintained the division s Correspondence Database.

Served as the Travel Coordinator:

Arranged both stateside and international travel through the SATO Commercial Travel Office. Processed travel orders both electronically (TOPS) and manually (FMS).

Prepared and submitted expense and reimbursement vouchers.

Served as the Assistant Security Manager:

Processed security clearances and official internal and external visit requests.

Performed safe checks.

Responsible for receiving and properly storing classified material.

Served as the Human Resources Assistant:

Responsible for preparing, submitting, and tracking government hiring packages including position descriptions, OF8 s, and crediting plans.

Maintained individual personnel files for the entire program office.

Program Management Support Specialist 10/01 11/03

Booz Allen Hamilton/DARPA, Arlington, Virginia

Supervisor Greg Terry- 703-***-****

Served as the Office Administrator:

Coordinated security clearances and badge requests; procured office supplies, furniture, computer and other electronic equipment; facilitated office and personnel relocations; orchestrated the set-up of complete workstations for incumbents; handled technical support and facility maintenance requests, briefed orientation material to new staff; and rendered weekly activity reports to the manager.

Executed various secretarial duties to include: call screening, distributing mail, filing, facsimile, copying, making transparencies, and visitor control.

Provided executive level administrative and technical support to the Director, Deputy Director, and Assistant Director as well as general secretarial and clerical support to 21 Program Managers.

Created various in-house forms for effective and efficient task completion.

Managed and maintained suspense controlled correspondence.

Created and maintained electronic and paper filing systems.

Converted html documents into word-processing documents.

Created a searchable database for the Director s briefings.

Created and maintained various office directories.

Created a business cards/contacts database for the Director.

Analyzed, established, and documented the Standard Operating Procedures for On-site Administrative Personnel.

Executive Administrator 12/00 10/01

Aviant/Boeing, Arlington, Virginia

Supervisor: Linda Grabanski-703-***-****

Performed general office administration tasks including typing, proofreading, facsimile, email, filing, call screening and routing, processing incoming/outgoing mail, document shredding, and minor computer troubleshooting.

Exercised supervisory and managerial skills in the absence of the Office Manager.

Provided secretarial and administrative support to 10 Attorneys and 2 Paralegals.

Assisted deponents in making preparations for their depositions.

Prepared various legal documents including pleadings, errata sheets, signature pages, and exhibits indices without error.

Handled the mass reproduction of over 10,000 trial transcripts and exhibits.

Responsible for in/out processing, tracking, indexing, coding, and quality control of all trial documents.

Created and maintained 4 extensive databases.

Successfully created several new cases and loaded over 1,000 trial transcripts using Summation Blaze software.

Executive Assistant 02/00 - 12/00

Glass Packaging Institute, Washington, District of Columbia

Supervisor: Information currently unavailable

General Office Management:

Completed various clerical duties such as typing, filing, copying, facsimile, Fed-Ex and UPS package processing, mail distribution, article clipping, and call screening.

Responsible for ordering and maintaining office equipment and supplies.

Prepared and processed 500-5000 pieces of outgoing mail monthly.

Assembled orders and prepared goods for domestic and international shipment.

Handled $5000 to $10,000 a month in bank deposits without incident.

Oversaw general office maintenance and repairs.

Created, maintained, and update various databases.

Handled customer and consumer inquiries.

Provided local messenger services.

For the President:

Prepared and proofread business and personal correspondence.

Maintained business and personal files.

Created a hold and review filing system for revolving files.

Scheduled meetings and conference calls.

Maintained an executive calendar.

Prepared and processed expense reports.

Prioritized incoming mail.

Ran personal errands.

For the Executive Vice President:

Prepared business correspondence.

Prioritized incoming mail.

Responded to fax, mail, and email inquiries.

Scheduled conference calls.

Prepared and processed expense reports.

Provided minor computer troubleshooting assistance.

For the Controller:

Prepared and mailed quarterly dues invoices.

Assisted with accounts payable and receivable.

Handled various banking transactions.

Maintained accounting files.

Administrative Assistant 11/99 - 01/00

Burke & Herbert Bank and Trust Alexandria, Virginia

Supervisor: Information currently unavailable

Prepared and typed all correspondence.

Handled a multi-line telephone system.

Received and processed incoming and outgoing mail.

Managed and maintained an executive calendar.

Maintained a filing system.

Entertained customers and clients.

Provided telephone related customer service.

71L Administrative Specialist, 10/92 - 08/99

U.S. Army-Pentagon Washington, District of Columbia

Typed all military and non-military correspondence.

Created the manual of Standard Operating Procedures for administrative personnel.

Managed and maintained an exhaustive 3500 tape Video Library.

Scheduled various meetings and conferences for officials throughout the Pentagon.

Maintained a comprehensive filing system.

Prepared registered or certified mail for dispatch.

Prepared suspense control documents and maintained suspense files.

Managed time cards for 15 civilian personnel.

Provided exceptional customer service for civilian and high-ranking military officials.

EDUCATION:

Northern Virginia Community College- Alexandria, VA

Currently Enrolled

Pursing Business Administration and Accounting Degrees (55 credits)

71L Administrative Specialist School, U.S. Army, Fort Jackson, SC, 11/93, Certificate, Office Administration

T.C. Williams High School, Alexandria, VA, 6/93. General Studies, Diploma

OTHER TRAINING:

Defense Acquisition Academy-2006

Project Management and Introduction to Acquisitions

Defense Security Service Academy (DSSA)-2005:

Certificate of Completion,

Essentials of Industrial Security Management (EISM)

SkillSoft Learning Management System-2005 (Computer based Training):

Certificate of Completion in Six Sigma Introduction, Effective Team-building Strategies, Etiquette for Supervisors

MindLeaders-2003 (Computer Based Training):

Mastery Level Certificates of Completion in Microsoft Office 2000, Basics of Business Math, Business Communication, Grammar, Negotiating, Networking for End Users, Networking for Technical Users, Web Design & Graphics.

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