GEORGE WAY

Email: abovck@r.postjobfree.com

Address: *** ********** ****

City: ELK GROVE

State: IL

Zip: 60007

Country: USA

Phone: 847-***-****

Skill Level: Management

Salary Range: 35

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

GEORGE WAY

562 Middlebury Lane * Elk Grove Village, IL 60007 * 847-***-**** * abovck@r.postjobfree.com

MANAGEMENT PROFILE

Retail Management / Staff Development / Revenue Growth

Respected manager with proven talents leading retail operations, achieving sales and customer-service goals, and building a cohesive team. Proven ability to build and maintain profitable business operations, driving staff efforts in all departments to improve performance, rectify service issues, and attain ambitious sales objectives. Dedicated -hands-on- manager, able to develop strong, loyal relationships with customers and staff to ensure satisfaction, increase repeat and referral business, decrease turnover, and strengthen productivity. Core competencies:

* Strategic Business Planning

* Operations/Facility Management

* Customer Relations

* Project Management/Organizational Skills

* Vendor-Relationship Management * Profit & Loss / Inventory Management

* Business & Industry Analysis

* Confidentiality Management

* Team Building & Leadership

* Multitasking in Fast Paced Environment

PROFESSIONAL EXPERIENCE

LAKESHORE WATER AND AIR, Elk Grove Village, IL

FIELD SERVICE MANAGER / INSTALLER, 10/2007 - Present

Oversee team of 33 installers and field service technicians responsible for servicing and installing water treatment and air filter / ionizing equipment into residential homes and commercial facilities; install equipment in collaboration with technical teams. Coordinate installation stages to integrate electrical systems. Create daily schedule and delegate responsibilities. Communicate with customers to identify needs and issues; troubleshoot and resolve problems; provide excellent customer service. Manage vendor relations; maintain inventory; order supplies, equipment, and technical components. Selected accomplishments:

* Earned recognition as a strong team player willing to assume new challenges with complete responsibility.

* Triggered 53% increase in profitability by implementing effective preventative maintenance program.

* Sustain customer-focused environment supporting teams to provide top-flight customer service.

* Created a system to more efficiently route service calls in order to maximize time and personnel resources.

BEST BUY, Arlington Heights, IL

DEPARTMENT MANAGER, 4/2004 - 10/2007

Managed the Appliances, Home Theater, and Mobile departments for leading national home improvement retailer. Oversaw 48 team members in communicating with customers to identify purchasing requirements, answer questions about service and products, and meet customer needs while securing revenue generating sales. Coordinated shift scheduling and supervision; participated in hiring, training, and performance management initiatives. Trained and coached teams on sales and marketing campaigns as well as new product and service innovations. Compiled and disseminated reports on team development and department sales results; reported P&L and managed equipment / supply ordering. Managed customer special orders, assembly, and department maintenance. Selected accomplishments:

* Rapidly trained and on-boarded new team members while supporting existing staff through on-on-one training sessions to test product knowledge and build familiarity.

* Increased staff retention through strong mentoring, coaching, and professional development leadership.

* Maintained communication with senior managers to implement improvements and meet objectives.

* Built a solid foundation of repeat business through targeted customer loyalty programs.

LINENS-N-THINGS, Chicago, IL

ASSISTANT MANAGER / MERCHANDISING MANAGER, 2003 - 2004

Acted as Assistant Store Manager, providing training and mentoring to staff to build sales and profitability within each department and store-wide. Assessed industry trends to determine product mix and develop merchandising plans. Oversaw all visual-merchandising and inventory-control functions. Controlled expenses and shortages. Directed opening/closing processes. Participated in interviewing, hiring, and team development to ensure exceptional customer-service results. Selected accomplishments:

* Increased sales by 32%; attained highest sales comps in the company for six months consecutively.

* Consistently achieved Top-5 in sales in the region.

LOWE`S HOME IMPROVEMENT, Boca Raton, FL

ASSISTANT MANAGER, 2000 - 2003

Responsible for maintaining profitable operations and leading 42 team members to achieve sales and customer-service goals for high-volume Lowe`s Home Improvement location. Interact constantly with customers, department managers, and staff to resolve issues and satisfy customer needs. Recommend strategies to capitalize on industry and sales trends. Oversee operations of all departments, ensuring compliance with corporate standards and procedures. Plan and deliver staff meetings. Supervise design and installation of large-scale remodeling projects, utilizing AutoCAD and 20/20 Design programs. Complete numerous reporting, accounting, and banking processes. Develop ambitious sales goals for each employee, and maintain performance-review procedures. Computer savvy; experienced with Microsoft Word, Excel, Netscape Navigator, and proprietary software in both Windows and Mac environments. Selected accomplishments:

* Increased department sales by 43% through effective weekly staff-training and team-building efforts.

* Recipient of two sales awards. Maintained record of excellent customer-service ratings.

* Successfully completed sales and management courses, graduated 3rd in district-management training class.

HOME DEPOT, Marina Del Ray, CA

MANAGER, 1995 - 2000

Oversaw direction of all daily business and operations-management efforts for profitable Home Depot location. Provided leadership and focus for employees in all departments to ensure smooth-running operations and achieve customer satisfaction. Efficiently managed business functions including P&L analysis, reporting, staff training, scheduling, ordering, and inventory management. Completed semi-annual performance reviews. Communicated constantly with corporate office and employees in all departments to review business direction, implement policies, and resolve issues. Maintained reporting and documentation. Selected accomplishments:

* Attained additional training to become certified kitchen designer and appliance specialist.

Prior experience: Maintenance Engineer, P&S Properties, Westwood, CA; Bodyguard, Armed Bodyguards, Inc., Los Angeles, CA; and Electrical / Mechanical Technician, Hughes Aircraft Co., El Segundo, CA.

PROFESSIONAL DEVELOPMENT

A/C AND REFRIGERATION - West Valley College, Woodland Hills, CA

PLUMBING JOURNEYMAN - Long Beach State, Long Beach, CA

ELECTRICAL SYSTEMS CERTIFICATION - U.S Air Force, Denver, CO

Notable Achievement:

First American to receive the Duke of Edinburgh Gold Award for achievements in scholastics, leadership, community service, and athletics; presented at Buckingham Palace by Prince Charles and Duke of Edinburgh.

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