Customer Service Representative
Resume:
Tina Salter
Email: abovc0@r.postjobfree.com
Address:
City: Saint Petersburg
State: FL
Zip: 33712
Country: USA
Phone: 727-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Customer Service Representative - Client Relations - Data Entry Highly enthusiastic customer service representative with 5 years client interface experience. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Friendly Sales Associate with over three years experience working in diverse retail and customer service environments. Motivated customer service specialist with over 4 years retail experience in a fast-paced, team-based environment.
Educational Background:
High School Dipolma from Tomlinson Adult Education, Saint Petersburg FL 1/2001 to 6/2008 (GED)
Job History / Details:
Career Overview
Customer Service Representative - Client Relations - Data Entry
Highly enthusiastic customer service representative with 5 years client interface experience.
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Friendly Sales Associate with over three years experience working in diverse retail and customer service environments.
Motivated customer service specialist with over 4 years retail experience in a fast-paced, team-based environment.
Core Strengths
Floor set design and visual displays
Cash management
Local/state health laws
Shipping and receiving
Cash flow management
Credit card processing
Multi-line phone usage
Strong organizational skills
Listening skills
Fast learner
Strong client relations
Trusted key holder
Store maintenance ability
Accomplishments
Conflict Resolution
Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Customer Service
Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
Handled guest complaints, maintaining a positive dining experience for all rest.
Product Promotion
Up-sold products and motivated customers to upgrade current product plans.
Monetary Transactions
Handled cash, check, credit and automatic debit card transactions with 100 percentage accuracy.
Work Experience
October 2011 to July 2012
Family Dollar Stores Saint Petersburg, Florida
Assistant Manager
Greeted customers entering the store to ascertain what each customer wanted or needed.
Organized weekly sales reports for the sales department to track product success.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
Prevented store losses using awareness, attention to detail and integrity.
Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
Stocked and rotated inventory regularly.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Organized the store by returning all merchandise to its proper place.
October 2008 to September 2009
Westminister Suncoast Saint Petersburg, Florida
Certified Nursing Assistant
Treated patients with strokes, head traumas, comas and intracranial hematomas.
Provided on-call care at all times of day and night.
Followed infection control procedures.
Cleaned and sterilized instruments and disposed of contaminated supplies.
Self-directed with astute judgment skills. High level of personal accountability.
Completed clinical rotations in Geriatrics.
Took and recorded patients' temperature, pulse and blood pressure.
Utilized strong assessment skills to determine necessary patient care.
Worked as part of team to ensure proper care of body mechanics and safety of patient.
Maintained all confidential personnel files, license and CPR compliance records.
May 2007 to March 2008
Pinellas Point Nursing Home Saint Petersburg, Florida
Certified Nursing Assistant
Managed care for post-operative patients through discharge.
Treated patients with strokes, head traumas, comas and intracranial hematomas.
Followed infection control procedures.
Cleaned and sterilized instruments and disposed of contaminated supplies.
Closely monitored acute conditions.
Supported patients with customized patient teaching tools.
Took and recorded patients' temperature, pulse and blood pressure.
Utilized strong assessment skills to determine necessary patient care.
Worked as part of team to ensure proper care of body mechanics and safety of patient.
Maintained all confidential personnel files, license and CPR compliance records.
December 2006 to April 2007
Lexington Health and Rehabilitation Saint Petersburg, Florida
Certified Nursing Assistant
Managed care for post-operative patients through discharge.
Cleaned and sterilized instruments and disposed of contaminated supplies.
Followed infection control procedures.
Self-directed with astute judgment skills. High level of personal accountability.
Closely monitored acute conditions.
Supported patients with customized patient teaching tools.
Provided quality nursing care in accordance with resident care policies and procedures.
Obtained vitals for a floor of 25 patients per shift.
Maintained all confidential personnel files, license and CPR compliance records.
April 2006 to December 2006
CVS/Pharmacy Saint Petersburg, Florida
Customer Service
Greeted customers entering the store to ascertain what each customer wanted or needed.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Assisted customers in finding out-of-stock items.
Replenished merchandise shelves with items from the stockroom.
Bagged, boxed or gift-wrapped sold merchandise per customer's request.
January 2004 to February 2006
Walmart Supercenter Saint ptersburg, Florida
Customer Service
Demonstrated use and care of merchandise.
Greeted customers and ascertained customers' needs.
Demonstrated use and care of merchandise.
Helped customers with questions, problems and complaints in person and via telephone.
Stocked shelves and supplies and organized displays.
Verified that all customers received receipts for purchases.
Developed positive customer relationships through friendly greetings and excellent service.
February 2002 to December 2003
Kimberly's Painting and Wallpapering Saint Petersburg, Florida
Secretary
Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies.
Performed regular telephone contact with providers to discuss status of rebilling and reimbursement process to ensure account resolution.
Provided efficient customer service to clients.
Managed incoming and outgoing calls for busy painting and wallpapering business.
Scheduled and confirmed appointments for entire office.
Performed accounts receivable duties including invoicing, cash application, researching chargebacks, discrepancies, issuing credit memos, reconciliations and responding to customer requests for documentation.
Education
2008 Tomlinson Adult Education Saint Petersburg, Florida
GED
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