Customer Service Supervisor
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"I believe in looking reality straight in the eye and denying it."
~Garrison Kellor
Contact
Yuri Lortscher
abovam@r.postjobfree.com
phone: +1-403-***-****
Resume & Experience
Below is my Curriculum Vitae. Check out Certifications & Awards and Publications for more
interesting stuff!
Yuri Lortscher
Curriculum Vitae
Vision
To share my passion and joy of being in the outdoors,
and help others realize the power of the natural world.
Contact Information
705 23Ave SE Phone: 403-***-****
Calgary, Alberta E-Mail: abovam@r.postjobfree.com
T2G 1N7 E-Portfolio: yurilortscher.ca
Canada
Personal Information
Nationality: Canadian, Swiss
Resident of: Canada
Birth Date: 27 November 1988
Gender: Male
Marital Status: SingleLanguages: Fluent English, Basic French
Values
Integrity
Passion
Respect
Craftsmanship
Personal development & continuous learning
Summary & Highlights of Qualification
. High fitness level, and commitment to outdoor pursuits as healthy living
. Love to cook and use creativity
. Class 4 drivers license with clean record
. Advanced skills in customer service, working with high profile clients in isolated
environments
. Vast knowledge of multiple sports including mountain biking, ski touring, and rock
climbing
. Extensive leadership skills developed through student teaching Physical Education and
Outdoor Leadership at Mount Royal University
. Quick and excited to learn new skills
. Very creative and committed to a high quality work ethic
. Well prepared, tidy, and knowledgeable
Education & Certification
September 2008 Present:
Mount Royal University, Calgary AB
Bachelor of Applied Ecotourism and Outdoor Leadership
Anticipated Completion: 2012
. Jason Lang memorial scholarship
. Jean Fraser 90th anniversary scholarship
. Academic entrance scholarship
. Alexander Rutherford scholarship
. Currently on the President s Honor Roll
November 2009
Wilderness Medical Associates, Canmore AB
Re-Certification, Wilderness First Responder (80hr)
May 2009
Government of Alberta
Class 4 Drivers license
March 2009
Canadian Avalanche Association, Lake Louise AB
Certification, Avalanche Operations Level 1
February 2009
Association of Canadian Mountain Guides
Certification, Climbing Gym Instructor Level 1
June 2006
Canmore Collegiate High School
High School Diploma
. Curtis Marshall Memorial Humanitarian Award
. Intramural Award
. Honor roll, grades 7-12
Experience & Relevant Competencies
June 2011 - August 2011LogisticianYamnuska Mountain Adventures
Canmore, Alberta
Supervisor Dave Stark
abovam@r.postjobfree.com
. Organize, maintain and inventory all Outward Bound Alberta gear
. Logistical support for OB Canada operations
. Safe transport of large commercial groups
. Timely and efficient communication with directors and instructors
. Portering of food and gear into remote locations
. Close coordination and communication with Yamnuska gear room
September 2010 - June 2011Climbing InstructorMount Royal Recreation, Climbing Centre
Calgary, Alberta
Supervisor Derek Wilding
abovam@r.postjobfree.com
. Instruction/teaching of new skills fundamental to the sport of rock climbing in a gym
setting
. Adapt to different audiences and learning styles from 10-year-olds to adults
. Maintain energy and enthusiasm in a stressful environment
. Refinement of existing skills
. Organizing and maintaining equipment stores
. Supervision and enforcement of safe practices
. Overview and enforcement of gym rules
June 2010September 2010Retail Sales/Service RepresentativeRacers Edge Bike
Lake Wanaka, New Zealand
Supervisor Lucy Fullerton
abovam@r.postjobfree.com
. Assessed customer needs and suggested services and products to improve their cycling
experience
. Supervision of bike rentals including bike setup, mechanical check, helmet fit, trail
tools etc.
. Description of local trails, services, and geography
. Service, maintenance, and cleaning of bikes
. Upkeep of stock
. Cleaning, tidying, and organizing
. Placing customer orders
JanuaryFebruary 2010
Avalanche Control/Rope Specialist, Whistler Olympic Park
Vancouver Organizing Committee for the 2010 Olympic Winter Games
Whistler, British Columbia
Supervisors Randy Stevens, David Iles
abovam@r.postjobfree.com
Responsible for safety of athletes and international visitors to Whistler Olympic Park
and Whistler Sliding Centre through maintenance and monitoring of snow stability
. Establish and maintain safe working procedures for controlling avalanche slopes
. Monitor snow stability and hazard on several slopes simultaneously
. Cooperate and coordinate with several other teams to ensure efficient venue function
. Build safe anchor points for use with ropes and fall-arrest equipment
. Organize, inventory, and maintain ropes and other safety equipment
. Transport large amounts of equipment and people using company vehicles (including
vehicle log maintenance)
. Communicate effectively using VHF radios while on venue
May 2008September 2009
High Ropes Guide
Rocky Mountain Ropes Course, Rafter Six Ranch
Canmore, Alberta
Supervisor Niki Lepage
abovam@r.postjobfree.com
Responsible for guiding groups of up to 18 clients through a complex and challenging
obstacle course 15 meters off the ground
. Meet guests and establish a rapport with them before heading out on course
. Administer waivers to guests to ensure proper risk management
. Introduce equipment (harness, leashes) and how to use it properly
. Demonstrate controlled and safe completion of obstacles
. Extensive one-on-one coaching required for some individuals
. Lowering and rescuing guests from platforms and obstacles using simple rope systems
. Preparing guests for the zipline and self lowering procedures needed to get down from
the course
. Documenting daily activities in log book
. Flexible management of group bookings
. Inspection and maintenance of course elements and guest equipment
January 2008April 2008Guest ServicesCanadian Mountain Holidays, Adamants Lodge
Revelstoke, BC
Supervisor Kelly Nadeau
abovam@r.postjobfree.com
Responsible for overall guest satisfaction and hospitality during lodge stays
. Clean rooms and make beds to ensure the guests return to a comfortable, clean
environment after skiing
. General cleaning and tidying of lodge facilities on a daily basis
. Food preparation for lunch and dinner service
. Presenting and serving gourmet three course meals to lodge guests
. Receive and organize food orders
. Ensure guest safety and satisfaction while in the field (group sweep, carry packs
. Safely load/unload skis, equipment, and guests from helicopters
. Communicate with pilots and guides via VHF radio
September 2004May 2010Supervisor, Customer Service RepresentativeAvalanche Movie Company
Canmore, Alberta
Supervisor Jeff Goorts
abovam@r.postjobfree.com
In charge of customer satisfaction, account management, sales, and rentals
. Leadership of 3-6 front end staff at any given time including direction of tasks, cash-
outs, breaks, and customer interactions
. Closing supervisor responsible for preparing store for opening the following day
Presentation of product, clean floors, garbage, power-down electronics, close out
procedures etc.
. Carry out and supervise customer interactions including Diffusion of conflict,
answering questions, providing explanations of account activity, giving promotions, and
suggestion of good product
. Stocking of confectionary, sale, and rental items
Volunteer Experience
October 2010 - PresentWeb Designer/Conference Planner
Accessing the Outdoors: Barriers and Opportunities Conference
Mount Royal University
Calgary, Alberta
http://www.outdoorforum.ca
Create and share awareness surrounding the use of natural areas and optimize
accessibility & sustainable participation
. Construction of a professional website using powerful web tools
. Design and layout of content in a logical and presentable format
. Maintain website with up-to-date information and events
. Gather, interpret, and synthesize information from multiple sources for use on the web
. Coordinate with various other event planners to establish a unified message and present
relevant information
September 2010 - PresentStudent Representative, Ecotourism and Outdoor Leadership Program
Mount Royal University
Calgary, AB
. Represent student interests within the ETOL program
. Raise pertinent issues pertaining to courses, instructors, and university
. Speak at and participate in biannual advisory board meetings
. Ambassador for the ETOL degree program (prospective students)
September 2009 - PresentPresident, Outdoor Adventure Club
Mount Royal University
Calgary, AB
To ignite passion and adventure in individuals, and foster a love for the outdoors
. Planning of events and meetings for a group of about 35 active members
. Marketing and promotion for club events
. Coordination and partnership with MRU faculty for events
. Leadership and delegation to club executives for tasks such as event planning and
promotion
. Ensure cooperation between club and student association, keeping within SA policy
September 2009September 2010Student Teacher, Mountain Bike Trekking
Mount Royal University
Calgary, Alberta
Contact Ian Sherrington
abovam@r.postjobfree.com
Impart students with the fundamental skills to be able to successfully complete their own
mountain bike expedition
. Focus on skill development in practical mountain biking applications (climbing
technique, shifting, braking, descending, body position etc.)
. Analysis of technique and coaching athletes how to improve
. Introduction of new skills
. Leading group of 12-15 students on trail rides, including pacing, breaks, teachable
moments, interpretation etc.
. Teaching of bicycle components terminology and functionality
. Instruction on basic repair and maintenance, including fixing flats, chain repair,
removing cranks and BB, brakes, gear adjustment, cable cleaning, hub tightening
. Basic first aid
May 2009 - October 2009Race Director, Ecotourism Adventure Race
Outdoor Adventure Club, MRU
Calgary, Alberta
. Cooperation with two other race directors in the planning and implementation processes
. Safe route planning for full-day adventure race involving mountain biking,
orienteering, paddling, and hiking
. Development of a specific, detailed risk management plan and emergency action plan to
ensure safety of participants and volunteers
. Coordination of volunteers on event day (placement, tasking, transportation etc.)
. Obtain land use permits from various parks agencies for legal competition in provincial
parks
. Contact sponsors and obtain prizes for event winners
. Mapping and orientation skills to create event map for participants and volunteers
. Digital design of promotional materials and event t-shirts
Travel Experience
May 2010September 2010New Zealand
Recreation, Travel
I spent four months traveling, biking, skiing, photographing, and working in New Zealand.
I had the opportunity to learn about their culture, values, and lifestyle. After seeing a
good portion of both the north and south islands, I settled in Wanaka, near Queenstown in
the Otago region for the better part of their ski season
September 2009
Scotland
Wedding, Travel
May 2009
Tofino, BC
7 day sea kayak circumnavigation of Flores Island
February 2009
Red Rocks, Nevada
10 day rock climbing expedition to the Nevada desert
August 2007
Yukon Territories
10 day mountain bike expedition to the Yukon Territories
Interests and Activities
I enjoy being outside more than anything. Some of my passions include ski touring, rock
climbing, slacklining, mountain biking, photography, and teaching. I love helping people
accomplish their goals and it gives me great pleasure in being a part of change.
Mountain Biking
The source of flow in the summer time, and an incredible release. A big part of my life,
friends, travel, and passion for fitness.
Slacklining
Teaches me balance, focus, and patience. A mind game as much as it is physical, the
slackline is a source of great creativity An important aspect of productivity.
Ski Touring
Always a learning experience, listening to the mountains, and drawing energy from their
power. Ski touring teaches me humility, gives flow, and is a great chance for camaraderie
Running
The freedom of the emotions that fuel my body and soul.
Rock Climbing
Keeps everything in check. A reminder that life on the edge can be dangerous, it helps me
to keep a grip on what is really important in life.
Photography
All about perspective, photography keeps the creativity flowing and reminds me of the
beauty of the moment.
Teaching
The best way to learn, and how I hope to share all of these passions with others.
Professional Affiliations
Canadian Association for Disabled Skiing Instructor
Association of Canadian Mountain Guides Active member
Alpine Club of Canada Active member
Canadian Avalanche Association Affiliate member
Wilderness Medical Associates Practitioner
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Yuri Lortscher,
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