Quality Assurance Project

On-Line resume of:

Kevin D. Avent

Olive Branch, MS 38654

email: ********@********.***

OBJECTIVE:

Management or executive level position in internet or software development with an emphasis on quality assurance, project management or process improvement.

SUMMARY:

Executive level experience managing multiple teams, projects, departments and functions3+ years experience in managing $90MM+ Cerner Millenium system implementation15 years management experience at both Fortune 500 and small and mid sized firms11 years hands-on software testing and quality assurance experienceExperienced in evaluation, selection, installation and training of automated testing toolsFormal project management training from ESI/George Washington UniversityFormal training on TestDirector and WinRunner from Mercury InteractiveManaged multiple project managers and projects including a project support officeIndependent quality assurance and project management consulting experienceOver 3 years experience in testing web applications

WORK EXPERIENCE:

December 2007 to present

Program Manager, Delivery Management Center of Excellence

International Paper Memphis, Tennessee

Responsible for project and program management of large scale enterprise level projects and programsSuccessfully manage all aspects of IT projects from conceptual planning through to implementation with budget responsibility in excess of $10MMResponsible for life cycle management of projects using corporate tracking systems and for ensuring project teams follow and comply with established best practices and project management methodologies.Successfully manage the corporate wide conversion of Lotus Notes and Domino email and collaboration environment to Microsoft Exchange and SharePoint technologies.

October 2004 to present

Director, Testing Competency Center

Cook Systems International Inc. Memphis, Tennessee

Responsible for executive level management of the testing line of business including making sales presentations, managing multiple testing projects and providing technical leadership to project testing teamsSuccessfully managed all aspects of testing projects from conceptual planning through to implementation with budgeted revenues in excess of $1.7MMResponsible for developing testing competency for Cook Systems including a testing lab, automated tool proficiency, process and defect tracking, requirements mapping and status reporting and for the development and implementation of a standardized testing methodology and the associated processes, procedures and artifactsSuccessfully manage the College Career Corps project at Hilton Hotels utilizing college interns to conduct outsourced manual and automated functional testing including selection, hiring, training and mentoring of student interns and managing the client vendor relationship between Cook Systems and Hilton Hotels

June 2001 to October 2004

Senior Project Manager

Methodist Healthcare Memphis, Tennessee

Responsible for managing the $90MM Cerner Millennium integrated clinical/business system implementation for five-hospital system serving the Memphis and Mid-South areaCreated comprehensive project plans for phased conversions and major code upgrades used for enterprise-wide project planning, capital/operating budgeting, and strategy development from 2001 through 2004Hired, supervised, mentored and coached two project managers and six project analysts responsible for project coordination and support of multiple project teamsProvided total project oversight and program management for Phase 1B of the Cerner implementation project including developing strategy and budgets for computing devices and infrastructure, coordination and integration of all development and testing activities for project teams and development and execution of communications and conversion strategiesWorked with senior executive leadership and hospital administrators to plan and coordinate system conversions including establishing and directing conversion command centers, leading facility-wide planning meetings, scheduling vendor, IT and operational support in all areas, developing communication strategies and all other aspects of conversion planningCreated capital equipment budget and managed the on-time installation of $1.5MM in equipment and technical infrastructureDeveloped, tested, implemented and maintained an interactive web-based project portal using ASP, SQL and SAP-PS

May 2001 to June 2001

Independent QA/PM Consultant

Ridgeland, Mississippi

Conduct quality assurance assessments and recommend implementation strategy for developing testing capabilityDemonstrate automated testing tools and assist in evaluation, selection and implementationManage business process re-engineering teams and develop process documentation for continuous quality improvement effortsImplement best practice solutions for quality assurance and project management teamsEstablish standard development and testing methodologiesSet up project support office procedures and metrics for performance measurement

August 2000 to May 2001

Vice President, Delivery Services & Quality Assurance

Vention, Inc. Jackson, Mississippi

Executive level management of the Project Support Office, Quality Assurance, Client Support and Cognitive Engineering teamsManaged the successful implementation of ABT/Niku Results Management Suite and implemented a resource availability, allocation and utilization monitoring and control systemEstablished software quality metrics and supporting systems to provide reporting of quality indicators across all productsManaged the client support functions for post-warranty maintenance and support services of all productsConducted e-Business basics analysis, development of client vision and branding strategies, rapid creative development prototyping, usability analysis and interactive/multimedia design and developmentManaged the quality assurance software testing team and all related software testing processesEstablished and implemented methods and procedures for quality assurance testing of all Vention produced Internet products

March 2000 to July 2000

Manager, Quality Assurance

iXL, Inc. Memphis, Tennessee

Established web application testing methods and procedures to accomplish quality assurance testing of all productsDesigned, managed and executed test plans covering the entire project development and deployment life cycleDeveloped a recruiting and interview process to screen, assess and interview candidates for technical and testing positionsRecruited and staffed the Quality Assurance team and conducted all managerial functionsSuccessfully outfitted a functional Quality Assurance lab facility to provide dedicated tools and equipment for maintenance and execution of all functional product testing

October 1999 to March 2000

Manager, Business Integration Testing

Federal Express Corporation Collierville, Tennessee

Successfully coordinated the integration of enterprise-wide testing systems and processes to create an Express load processDesigned, built and managed a test case repository for creation, maintenance and execution of end-to-end test scenariosManaged the successful development and implementation of an issues tracking databaseManaged the successful selection, procurement, training and implementation of various automated testing tools for integration into a fast cycle test and load process pioneered and deployed by the Business Integration Testing team across all FedEx legacy and distributed systems, code named the Express Load Established automated testing processes and methodologies, designed, built and managed a test information database to warehouse the test data required to execute automated test runs

April 1997 to October 1999

Manager, System Usability

Federal Express Corporation Memphis, Tennessee

Managed a team of software and hardware testers conducting manual and automated testingManage the interaction of engineering, development, testing, reliability and program management groups to provide software and hardware performance feedback for continuation engineering and quality assurance programsManaged the successful development and implementation of standardized testing methodologiesManaged the successful selection, procurement, training and implementation of an automated testing toolChaired a department-wide web presence steering committee to oversee deployment of the departmental intranet

July 1995 to April 1997

Manager, Desktop Application Support

Federal Express Corporation Memphis, Tennessee

Managed multi-tier help desk support functions for FedEx Ship and InterNetShip software productsConducted contract negotiations and managed operations with third party outsourced technical support vendorsDeveloped performance reporting to ensure system performance, maximize support capabilities and monitor service levels

September 1992 to July 1995

Manager, Process Control & Asset/Revenue Management

Federal Express Corporation Memphis, Tennessee

Managed the successful staging, download and implementation of FedEx shipping software, routing tables and pricing scalesManaged the development and delivery of MIS and fourth generation language reporting using Focus, SAS and MS ExcelManaged the revenue upload process supported by an annual telecommunications budget in excess of $15MM

SUMMARY OF ADDITIONAL NON-MANAGEMENT EXPERIENCE:

Billing Support Design and Testing Analyst, Federal Express Corporation (1987 1992)

Operations Planning Coordinator, Federal Express Corporation (1985 1987)

Senior Customer Information Agent, Federal Express Corporation (Aug 1981 to April 1985)

Control Analyst, Lykes Brothers Steamship Company, Inc. - Memphis, Tennessee (May 1979 to Aug 1981)

EDUCATION:

Master of Business Administration in Management

Bachelor of Science in Computer Science

Other College:

Christian Brothers University

Earned FedEx/CBU Information Systems Management Certificate

State Technical Institute at Memphis

21.33 hours completed in Computer Science program

Shelby State Community College

3 hours completed in Principles of Management

Technical/Job Sponsored:

8.4 Continuing Education Credits George Washington University in Project Management

Webmaster Certification - New Horizons Training Center

537 course hours of FedEx technical/professional training

610 course hours of FedEx Management Training

Testing Tools: Experienced or trained with the following:

Mercury Interactive TestDirectorSpecialized: Trained, experienced or knowledgable in the following:

Statistical Process Control (SPC)Capability Maturity Model (CMM)Total Quality Management (TQM)ISO 9001

BrainBench.com Master Certification in Software Quality Assurance

at http://www.brainbench.com/transcript.jsp?pid=7029992

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