Customer Service Sales

Jennifer Plumbo

Email: ********@***************.***

Address:

City: Saint Simons Island

State: GA

Zip: 31522

Country: USA

Phone: 912-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer Service Representative . Results-driven with proven ability to establish rapport with clients. Highly enthusiastic with 4 years client interface experience. Dedicated and motivated to maintain customer satisfaction and contribute to company. Solid team player with great positive attitude.

Educational Background:

High School Dipolma from Brunswick Junior College, Brunswick GA 1/2001 to 1/1987 (Business and Art)

Job History / Details:

Career Overview

Customer Service Representative .

Results-driven with proven ability to establish rapport with clients.

Highly enthusiastic with 4 years client interface experience.

Dedicated and motivated to maintain customer satisfaction and contribute to company.

Solid team player with great positive attitude.

Core Strengths

Floor set design and visual displays

Large cash/check deposits

Training development

Store maintenance

Top sales performer

Telephone inquiries

Credit card processing

Invoice processing

Telecommunication skills

Multi-line phone usage

Adaptability

Mediation

Conflict resolution

Creative problem solver

Listening skills

Excellent communication skills

Problem solver

Courteous demeanor

Strong client relations

Energetic work attitude

Trusted key holder

Exceptional communication skills

Sharp problem solver

Proficient in cash management

Multi-line phone talent

Adaptive team player

Training development aptitude

Accomplishments

Customer Relations

Earned highest marks for customer satisfaction, company-wide.

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Conflict Resolution

.Resolved conflicts with customers and personnel ensuring satisfaction for all parties

Customer Follow-up

Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Handled guest complaints, maintaining a positive dining experience for all rest.

Sales

Consistently generated additional revenue through skilled sales techniques.

Product Promotion

Up-sold products and motivated customers to upgrade current product plans.

Product Sales

Cross-sold services at a rate of 30 percentage, upgrading customers to different plans and product packages.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Monetary Transactions

Handled cash, check, credit and automatic debit card transactions with 100 percentage accuracy.

Telephone Service

Professionally processed 80 calls per day, providing information and service to ensure customer satisfaction.

Work Experience

January 2005 to Current

Exotic Treasures and Creative Enterprises St. Simons Island, Georgia

Owner/Artist

Designed and made jewelry by hand from semi-precious stones and metals

Handmade blended perfumes from real essential oils

Managed booth for trade in the above items

Greeted customers entering the store to ascertain what each customer wanted or needed.

Described product to customers and accurately explained details and care of merchandise.

Computed accurate sales prices for purchase transactions.Assisted customers in person and via telephone.

June 2008 to December 2008

Miracle Hill Rescue Mission Gaffney, SC

Women's Supervisor

Assisted in client's assessment and intake process

Settled clients into rooms, promoting comfort and security

Familiarized clients with shelter rules and expectations

Familiarized clients with safety and emergency procedures

Facilitated conflict resolution platforms and implemented disciplinary actions

Councelled, comforted and encouraged clients to attain their goals for independent living

Provided for client's monthly and random drug test screenings

February 2007 to August 2008

Ruby Tuesdays, Inc. Gaffney, SC

Team Member

Hostess

Server

Curb-side-to-go

Catering delivery and set-up

Provided for excellent customer service and sales

Enthusiastic and friendly service provided from beginning to ending of dinning experience

Upsold by suggestiing with mouth watering descriptions of food and beverage

Achieved immediate repeat clientelle by providing authentic friendly and caring customer service

April 1987 to December 1989

Kraft General Foods Norcross, GA

Receptionist

Greeted customers entering the office to ascertain what each customer wanted or needed.

Handled busy switchboard directing calls to executives and customer service representatives

Controlled lobby security

Processessed inbound and outbound mail

Ordered, distributed and maintained inventory of office supplies

Provided for a friendly professional and secure front lobby at all times

January 1983 to April 1985

Belk's Department Store Brunswick, GA

Lancome Sales Rep

Warmly greeted customers to my cosmetics counter

Assessed clients needs

Diagnosed the types of clients' skin and recommended appropriate skin care products

Upsold products

Educational Background

Brunswick Junior College Brunswick, Georgia

None Business and Art

Coursework in Business, Marketing and Communications, Accounting, Finance and Statistics.

Additional coursework in Fine Arts including: Art History, drawing a painting, drafting and illustration.

Contact this candidate