Human Resources Manager

Robin Palmer

Email: *********@********.***

Address: **** ******* ** **

City: Albuquerque,

State: NM

Zip: 87110

Country: USA

Phone: 505-***-****

Skill Level: Management

Salary Range: 45

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

ROBIN PALMER

2310 Palomas Dr, NE * Albuquerque, NM 87110

505-***-**** * *********@********.***

INFORMATION TECHNOLOGY ~ PROJECT MANAGEMENT ~ TRAINING ~ HUMAN RESOURCES

Accomplished professional with a diverse blend of talents and interests and history of creative leadership in business, consulting, administrative, and IT project management fields. Keen ability to manage multiple projects simultaneously with proven track record of implementing technology solutions for business advancement. Excellent organizational development, communication and problem management skills. Provides effective leadership in conjunction with results driven project management techniques to successfully meet corporate objectives. Experienced consultant able to identify and adapt to changing business challenges while bringing projects to fruition. Strengths include:

Business Processes & Methodologies / Project Management / Strategic Business Planning

Software Installations & Migrations / Organizational Development / Documentation Management

Training & Development / Customer Relationship Management / Communications

Technology Implementation Planning / Administration / Leadership

TECHNOLOGY OVERVIEW

PeopleSoft Human Resources / Benefits / PeopleSoft Security

PeopleTools I / Resort Systems / Point of Sale

Casino Management / Licensing & Retail Applications / Microsoft Office

Qwest software applications OSP-FM / CIMAGE / JDS / NECTAS / VZW ACSS

EDUCATION

BS in Journalism, Suffolk University, Boston, MA

Additional coursework in mathematics, information technology, art and metalsmithing.

CAREER HISTORY

VERIZON WIRELESS, http://www.verizonwireless.com

Senior Customer Care Representative ~ (May 2009 to Present)

MOUNTAIN LTD, http://www.mountainltd.com

Contract Design Engineer, Qwest ~ (Nov 2007 to Oct 2008)

Provided drafting and design services to Qwest`s New Mexico office. Worked with network planning engineers and proprietary software packages to create job packages for construction of cable, fiber, conduit, etc from central office locations to feeder locations.

NEW MEXICO BEAD AND FETISH, Albuquerque, NM

Operations Manager ~ (Jan 2004 to Nov 2007)

Responsible for inventory management, new product development, website management and daily retail and wholesale operations of 3/4 million dollar business selling semi-precious beads and Native American crafts to retail, internet and wholesale customers around the world.

MASHANTUCKET INFORMATION SYSTEMS/FOXWOODS RESORT & CASINO, Mashantucket, CT

Project Manager ~ Administrative Systems Group (2000 to 2003)

Manager ~ Organizational development/Application Services Group (1997 to 2000)

Documentation Specialist ~ MIS/Quality Assurance Department (1995 to 1997)

ROBIN PALMER Page Two

Promoted to lead and support successful implementation and installation of PeopleSoft HRMS (Version 7.5/8.0) for Human Resources department and associated end-users. Provided functional second-level support for all department-related applications. Generated strategic business plan and technology assessment implemented to meet organizational goals. Team lead for special projects as designated by the CIO and Directors, Served as IS representative for Human Resources Process Improvement Team - working company-wide to improve HR processes to internal and external customers. Oversaw testing, implementation, and roll-out of Electronic Personnel Action Notice software application replacing paper forms with electronic documents.

PeopleSoft Position Management software project installation.

Manager`s Desktop project installation.

Employee Self Service software migration.

Applicant Self Service software project installation.

Spearheaded development of department newsletter, new employee orientation programs,

and corporate learning programs.

Evaluated user desktop applications while participating in new hardware and software

roll-outs for 1200+ end-users.

Primary contact charged with coordinating and designing all end-user documentation for software systems including purchasing, casino management, hotel, security, human resources and accounting.

Designed and implemented tracking and reporting system for documentation of staff operations.

Conducted testing for training and user support activities.

Challenged to manage all communications, IT training, and documentation for business departments and organizations. Worked directly with senior staff to provide management consulting for the executive team. Developed computer based training concept and managed team that installed product throughout organization. Team leader charged with designing and directing the content and structure of department intranet site. Managed team responsible for design, development and implementation of corporate communications strategy supporting PeopleSoft Financials and Human Resources migration. Year 2000 steering team member. Managed the direction, design and implementation of all departmental corporate communications.

KELLY TEMPORARY SERVICES, Waterford, CT & Pittsburgh, PA

Staffer - Various Assignments

Assigned to Foxwoods Resort and Casino tasked with writing and editing end-user software documentation for poker tournament and casino management software programs. Temporary assignments included working for a variety of organizations within purchasing, contract administration, construction, document control, computer science, waste management, museums, academia, broadcasting, fund raising and development environments.

THE LOOSE GOOSE, Mystic, CT

Founding Partner

KURZWELL COMPUTER PRODUCTS, Boston, MA

Manager ~ Product Support and Customer Training

~ References Upon Request ~

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