Customer Service Representative
Resume:
Holly Moore
Email: ********@***********.***
Address:
City: Mounds
State: OK
Zip: 74047
Country: USA
Phone: 918-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Educational Background:
High School Dipolma from Glenpool High Scholl, Glenpool OK 1/2001 to 5/2001 (diploma)
Job History / Details:
Summary
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Highlights
High customer service standards
Skilled in call center operations
Multi-line phone operation proficiency
Dedicated to process improvement
Conflict resolution proficiency
Adheres to customer service procedures
Devoted to data integrity
Strong problem solving ability
Strong problem solving aptitude
Negotiation competency
Troubleshooting skills
Customer service award
Proficient with Microsoft Office Suite
Proficient in customer account software
Extensive history with predictive dialers
High customer service standards
Accomplishments
Consistently commended by superiors for resolving volatile customer situations quickly and courteously.
Exceeded corporate target for customer satisfaction for 14 months in a row.
Experience
August 2010 to March 2012
CFS, INC. Tulsa, Ok
Special Financial Counselor
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Provided accurate and appropriate information in response to customer inquiries.
Gathered and verified all required customer information for tracking purposes.
Defused volatile customer situations calmly and courteously.
Maintained up-to-date records at all times.
Ran reports and supplied data to fulfill customer report requirements.
Managed high call volume with tact and professionalism.
Skip tracing and locating customers using internet resources and third parties.
Negotiating payment of charged off credit card debt.
April 2007 to June 2010
Cavalry Tulsa, Ok
Resolution Specialist
Effectively managed a high-volume of inbound and outbound customer calls.
Skip tracing and locating customers using internet resources and third parties.
Negotiating payment of charged off debt
Made reasonable procedure exceptions to accommodate unusual customer requests.
Provided accurate and appropriate information in response to customer inquiries.
Gathered and verified all required customer information for tracking purposes.
Defused volatile customer situations calmly and courteously.
Accurately documented, researched and resolved customer service issues.
June 2007
Collector
March 2002 to February 2007
E-Z Mart Jenks, Ok
Manager
Addressed and resolved customer product complaints empathetically and professionally.
Scheduling working shifts for up to five employees.
Handling cash deposits and maintaining financial accountability
Accurately reporting sales and financial data.
Mastery of customer service management systems and databases.
Maintained up-to-date records at all times.
February 2000 to December 2001
FMS, Inc Tulsa, Ok
Collector
Effectively managed a high-volume of inbound and outbound customer calls.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Making contact with customers thru inbound and outbound calls
Documenting in detail the specifics of conversations with customers and arrangements made for repayment of debt.
Education
2001 Glenpool High Scholl Glenpool, Ok
High School Diploma
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