Customer Service High School

Sarah Hicks

Email: ********@*****-********.***

Address:

City: Fort Rucker

State: AL

Zip: 36362

Country: USA

Phone: 580-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

High energy, outgoing waitress with a dedication to positive guest relations desires a position as a server or hostess in a fast-paced restaurant. Customer service and cash handling background. H ighly knowledgeable about FOH/BOH restaurant operations. Talented in creating a warm, friendly welcoming atmosphere for both patrons and co-workers

Educational Background:

High School Dipolma from Valliant High School, Valliant OK 1/2001 to 5/2009 (Basic)

Job History / Details:

Summary

High energy, outgoing waitress with a dedication to positive guest relations desires a position as a server or hostess in a fast-paced restaurant. Customer service and cash handling background. Highly knowledgeable about FOH/BOH restaurant operations. Talented in creating a warm, friendly welcoming atmosphere for both patrons and co-workers

Highlights

Waiting tables

Cash Register

Stocking

Friendly customer service

Highly responsible and reliable

Flexible schedule capability

Upbeat, outgoing and positive

Food safety understanding

Quick problem solver

Works well under pressure

Committed team player

Point of Sale (POS) system operation

Lifts and carries up to 40 lbs

High energy

Accomplishments

Experience

March 2011 to August 2011

Hometown Burgers Hugo, Oklahoma

Waitress/server

Friendly customer service. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards. Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Displayed enthusiasm and knowledge about the restaurant's menu and products. Set dining tables according to type of event and service standards. Answered questions about menu selections and made recommendations when requested. Regularly checked on guests to ensure satisfaction with each food course and beverages. Managed closing duties, including restocking items and reconciliation of the cash drawer. Immediately reported accidents, injuries or unsafe work conditions to manager.

May 2010 to August 2010

Jimmy's Egg Guthrie, Oklahoma

Server

Assisted guests with making menu choices in an informative and helpful fashion.

Consistently provided professional, friendly and engaging service.

Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

Maintained high standards of cleanliness and sanitation.

Stocked and maintained silverware, linen and condiments.

Maintained clean dining room, lobby and service areas at all times.

Served beverages, breads and butter and replenished items as necessary.

Greeted guests in a pleasant and courteous manner.

Provided high quality service.

Greeted guests and communicated about wait time.

Assisted co-workers whenever possible.

Verified cash drawer against the day's receipts.

Correctly calculated charges, issued bills and collected payments.

Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.

Appropriately suggested additional items to customers to increase restaurant sales.

Delivered exceptional service by greeting and serving customers in a timely, friendly manner.

June 2009 to May 2010

Burger Express Valliant, Oklahoma

Waitress

Delivered exceptional service by greeting and serving customers in a timely, friendly manner.

Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

Skillfully promoted items on beverage lists and restaurant specials.

Assisted guests with making menu choices in an informative and helpful fashion.

Appropriately suggested additional items to customers to increase restaurant sales.

Set dining tables according to type of event and service standards.

Answered questions about menu selections and made recommendations when requested.

Managed closing duties, including restocking items and reconciliation of the cash drawer.

Delivered exceptional, friendly and fast service.

Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.

Provided friendly and attentive service.

Verified cash drawer against the day's receipts.

Maintained a professional tone of voice and words at all times, including during peak rush hours.Delivered quality service by providing a warm and welcoming environment.

Education

2009 Valliant High School Valliant, Oklahoma

Basic

Coursework in Communication and Theater Arts

Band

Choir

Dance

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