Customer Service Management

YoungSun Lee

Email: abov49@r.postjobfree.com

Address: 580O'Farrell Street

City: San Francisco

State: CA

Zip: 94102

Country: USA

Phone: 702-***-****

Skill Level: Assistant

Salary Range: 40

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Young Sun Lee

580 O'Farrell Street * San Francisco, CA 94102 * abov49@r.postjobfree.com * 702-***-****

OBJECTIVE

Seeking a career opportunity to utilize my study of accounting

EDUCATION

Master of Accountancy, GPA: 3.56 anticipated: Dec 2012

Golden Gate University - San Francisco, CA

Bachelor of Science, Hospitality Management, GPA: 3.68 Dec 2008

University of Nevada, Las Vegas - Las Vegas, NV

EXPERIENCE

Staff, Casino Cage Operations Department Jan 2009 - Dec 2009 Mandalay Bay Hotel & Casino - Las Vegas, NV

* Used CMS and PMS data system to track, update and retrieve data on customers

* Updated and issued player`s club cards for customers on a daily basis

* Engaged in daily duties regarding casino customers` markers: performing customers` credit checks, issuing and recording customers` markers transactions

* Performed daily game table closing including counting and recording transactions

* Assisted gaming dealers and floor staff in daily assigned duties

* Reported various security issues to the appropriate department heads

Seasonal Events Coordinator Jan 2008 - Dec 2008

UNLV Events Management Board - Las Vegas, NV

RMHC Golf Tournament Event, UNLV New Student Orientation Event, Las Vegas Valley Humane Society Event, UNLVino, Wine Tasting Event: As an event coordinator, coordinated and organized various events held by the University of Nevada and the Las Vegas local community

Barista Sep 2006 - Dec 2008

Starbucks - Las Vegas, NV

* Operated a high volume Starbucks coffee store

* Performed a variety of duties related to store operations such as customer service, facilities management, cash handling and inventory control

PROFESSIONAL ASSOCIATIONS

CalCPA Education Foundation

CalCPA Young and Emerging Professionals Group (YEP)

SKILLS

Language Skills - Fluent in English and Korean

Computer Skills - Proficient in Microsoft Word, PowerPoint and Excel

Contact this candidate