Customer Service Years Experience

Jackie Reavis

Email: abov3p@r.postjobfree.com

Address:

City: Baltimore

State: MD

Zip: 21221

Country: USA

Phone: 410-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Agency Field Support Staff with 17 years experience in customer service. Demonstrated ability to provide exceptional support and service for a broad-range of staff and clients.

Educational Background:

High School Dipolma from Baltimore City College, Baltimore Sunpapers MD 1/2001 to 6/1987 (General Study)

Job History / Details:

Summary

Agency Field Support Staff with 17 years experience in customer service. Demonstrated ability to provide exceptional support and service for a broad-range of staff and clients.

Highlights

Report development

Problem resolution

Administrative support

Meet deadline

Schedule management

Knowledgable in [administrative function]

Meets/exceeds goals

Self-starter

Project planning

Microsoft Office skills

Attention to detail

Executive presentation development

Staff motivation

Meet deadline

Schedule management

Knowledgable in Cognos, Sharepoint, Microsoft Excel, Micosoft software.

Accomplishments

Research:

Investigated and analyzed client complaints to identify and resolve issues.

Scheduling:

Managed daily schedules and sales leads for all Sr. and Jr. Loan Officers.

Event Planning

Successfully planned and executed corporate meetings, lunches and special events for groups of 100 employees.

Data Organization

Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.

Computer Proficiency

Created PowerPoint presentations that were successfully used for business development.

File Management

Prepared monthly reports for records, closed terminated records, completed final audit of charts and insured that all documentation has been received and filed.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Reporting

Maintained status reports to provide management with updated information for client projects.

Planning

Arranged, scheduled and coordinated all logistics and travel itineraries for staff of 10 employees.

Ensured staff was equipped with all necessary supplies and collateral for long distance travel.

Employee Management

Liaised with all agents to ensure they were compliant with MD law and licensing.

Provided assistance with new agents starting and guided assistance with retiring agents.

Experience

March 2012 to 10/5/2012 12:00:00 AM

State Farm Owings Mills, MD

Agency Field Support Staff

Planned, developed, organized, evaluated and directed implementation of of agent production, marketing, compliance and training.

Education

1987 Baltimore City College Baltimore, MD

General Study

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