Manager Customer Service

Rita Porter

Email: ********@*********.***

Address:

City: Chillicothe

State: IL

Zip: 61523

Country: USA

Phone: 317-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Accomplished Manager with extensive experience in front-of-house and back-of-house operations. Proven ability to cut costs and decrease staff turnover. Experienced retail manager wth strong leadership and relationship-building skills. Skilled sales manager in the retail industry. Proficient with microsoft word, office and excel computer programs. Familiar with and able to perform payroll entries in Kronos programs.

Educational Background:

High School Dipolma from Fayetteville High, Fayetteville NC 1/2001 to 5/1968 (General Business)

Job History / Details:

Career Overview

Accomplished Manager with extensive experience in front-of-house and back-of-house operations. Proven ability to cut costs and decrease staff turnover.

Experienced retail manager wth strong leadership and relationship-building skills.

Skilled sales manager in the retail industry. Proficient with microsoft word, office and excel computer programs. Familiar with and able to perform payroll entries in Kronos programs.

Core Strengths

Staff training/development

Cross-functional team management

Salary structure/compensation analysis

Background in retail management

Multi unit management

Accomplishments

Staff Development:

Trained staff in all nuances of customer service expectations and immediate resolutions to achieve customer satisfaction.

Customer Service:

Ensured superior customer service by communicating and training new and current staff with regards to policies and procedures.Staffing

Worked directly with Human Resources to streamline hiring and onboarding process.

Marketing

Implemented marketing strategies which resulted in 30 percentage increase in customer base.

Leadership

Served as key contributing member to Leadership team.

Supervision

Supervised sales team to monitor sales activity and goal achievement.

Work Experience

March 2010 to September 2011

Borders Bookstores Peoria, IL

Sales Manager

Defined strategy and business plan for sales team to achieve customer satisfaction and meet sales/profit goals.

July 2009 to March 2010

Borders Corporate Ann Arbor, MI.

Area Sales Manager

Strengthened company's business by leading implementation of seasonal business stores. Managed 14 units in Illinois and Missouri.

Trained, coached and mentored staff to ensure smooth adoption of new program.Built financial model for new business unit.Defined strategy and business plan for achieving sales goals in all units of my responsibility.

March 2003 to July 2009

Borders Bookstore Peoria, IL

Inventory Manager

Placed special orders and called other stores to find desired items.Recommended merchandise based on customer needs.Helped customers with questions, problems and complaints in person and via telephone.

Stocked shelves and supplies and organized displays.

Organized racks and shelves to maintain the visual appeal of the store.

Administered all point of sale opening and closing procedures.

Facilitated monthly and quarterly physical inventory counts.

Replenished floor stock and processed shipments to ensure product availability for customers.

August 2002 to March 2003

Cracker Barrel Morton, IL

Sales Associate

Answered questions regarding the store and its merchandise.Computed sales prices, total purchases and processed payments.Demonstrated use and care of merchandise.Described merchandise and explain operation of merchandise to customers.Greeted customers and ascertained customers' needs.Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.Maintained records related to sales.Placed special orders and called other stores to find desired items.Recommended merchandise based on customer needs.Helped customers with questions, problems and complaints in person and via telephone.

Operated a cash register to process cash, check and credit card transactions.

Stocked shelves and supplies and organized displays.

Guided customers in choosing items that reflected personal style and shape.

Educational Background

1968 Fayetteville High Fayetteville, NC

High School Diploma General Business

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