Customer Service Manager
Resume:
Judith Moore
Email: *********@********.***
Address: **** ******
City: Springfield
State: IL
Zip: 62704
Country: USA
Phone: 217-***-****
Skill Level: Management
Salary Range: 32
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Judith A. Moore
2409 Lowell
Springfield, Illinois 62704
Home : 217-***-****
Cell: 217-***-****
E-mail: *********@********.***
PERSONAL PROFILE
Thirty six years banking experience; including Assistant Branch Manager, Retail Manager, Security Officer, Corporate Security Investigator, Loss Prevention Specialist, Banking Services Representative, Conversion Coordinator, Deposit Operations and Inquiry Clerk. Member of Quality Improvement Team, Compliance Committee and Leader of Staff Involvement Team.
Enjoy solving problems and working with customers of various economic backgrounds and ages. Customer service and goal oriented. Excellent written and verbal communication skills, organizational skills and detail orientated. Recipient of several sales and customer service awards, including Employee of the Month.
EMPLOYMENT HISTORY
Regions Bank, Springfield, Illinois
Branch Service Leader/Branch Operations Officer
January 10, 2011 to present
Responsible for supervising tellers, coaching to obtain branch sales and service goals, supervising the branch in the absence of the Branch Manager, also daily balancing and monitoring of internal reports to insure branch balancing, cash balancing, internal accounts, non credit losses and refunds are in acceptable levels and to detect internal fraud. Solving any customer and tellers questions or problems, meeting personal sales goals and completing customer transactions.
Security Bank, Springfield, Illinois
Assistant Branch Manager
December 6, 1999 through May 26, 2010
Responsible for branch operations, supervising CSRs their ongoing training and annual reviews. Branch personnel scheduling, opening and closing consumer and commercial accounts including safe deposit boxes, originating and underwriting consumer loans including Home Equities, cross selling products and services assisting customers with questions and problems. Also, balancing and maintaining currency supplies for branch vault and ATM, assisting with branch capture processing, balancing general ledger accounts reviewing branch logs for compliance including CTRs, monetary instrument logs, regulation CC forms, all dual control requirements and opening and closing the branch and working teller/ personal banker positions as needed. In addition to conducting post closing consumer loan audits.
Williamsville State Bank Trust Springfield, Illinois
Springfield Retail Manager 03/98 to 11/99
Duties and responsibilities: Open branch, first line phone and walk-in assistance. Process all teller transactions, sell and redeem savings bonds, issue cashiers checks and money orders, balance teller cash drawer and vault daily, order currency for branch weekly, sell travelers checks, summit travelers checks sold, maintain travelers check stock register, balance travelers checks and order replacement travelers check stock. Open new accounts; sell all bank products and services. Maintain new account logs, track new money and monthly transaction totals.
Security and BSA Officer
Duties and responsibilities: Monitor surveillance film, investigate and file forgery and fraud claims, keep robbery alarm verifier list updated with Alarm Company and appropriate police agencies. Conduct semi-annual security and BSA training, review currency transaction reports for accuracy, maintain key assignment log and employee emergency contact log. Summit annual report to the Board of Directors.
Assist Mortgage Lenders
Duties and responsibilities: Pull loan rates daily, process construction loan draws, process mortgage loan payoffs (issue releases and mail paid mortgages), conduct post closing mortgage audits, assist mortgage customers with rates and inquires. Update mortgages held report weekly and mortgage loan annual projection report monthly.
Banc One Corporation Springfield, Illinois 62701
Security investigator 02/97 to 12/97
Duties and responsibilities: Investigate internal and external forgery, fraud and bank robbery claims for central Illinois (Springfield, Peoria, Pekin, Champaign, Urbana, Bloomington and Normal). Interview suspects and victims. File cases with appropriate law enforcement agency. Testify in court. File suspicious activity reports.
Bank One Springfield (f/k/a Marine Bank of Springfield) Springfield, Illinois 62701
Lost Prevention Specialist05/95 to 02/97
Duties and responsibilities: Decision and process, on-line, NSF items. Decision closure of accounts for NSF or fraud activity. Daily review of new accounts for possible fraud. Decision returns in process. Investigate internal and external forgery and fraud claims, interview victims and suspects, file claims with law enforcement agency and testify in court. Reduce bank losses through preventive investigations. Design and present annual bank robbery and fraud training for all frontline employees. Assist law enforcement agencies in the investigation of bank robberies. File suspicious activity reports.
Bank One Springfield (f/k/a Marine Bank of Springfield) Springfield, Illinois 62701
Banking Services Representative 1980 to 05/95
Duties and responsibilities: Sell banking products. Open consumer and commercial checking, savings accounts, certificates of deposit, individual retirement accounts, ATM/debit cards. Issue cashiers checks and foreign drafts. Check approval. Process forgery and fraud claims. Extensive customer service. Open and close facility.
Bank One Springfield (f/k/a Marine Bank of Springfield) Springfield, Illinois 62701
Conversion Training Coordinator 05/93 to 11/93
Duties and responsibilities: Obtain overall understanding of new data system. Negotiate and coordinate training requirements and concerns with Corporate Training Services. Evaluate training needs for all areas and departments of the bank. Schedule over 500 employees for computer based and classroom training. Supervise nine trainers. Requisition of training materials and equipment and set up training areas.
Bank One Springfield (f/k/a Marine Bank of Springfield) Springfield, Illinois 62701
Deposit Operations Clerk 1978 to 1980
Duties and responsibilities: Order and process automated teller cards. Central information file scrubbing in preparation for an on-line data system. Microfilm/microfiche research. Special projects as assigned by manager.
Bank One Springfield (f/k/a Marine Bank of Springfield) Springfield, Illinois 62701
Inquiry Clerk 1975 to 1978
Duties and responsibilities:Answer customer telephone inquiries. Process savings and checking rejected transactions. Assist in processing NSF items. Microfilm/microfiche research.
Bank One Springfield (f/k/a Marine Bank of Springfield) Springfield, Illinois 62701
Statement Clerk 1974 to 1975
Duties and responsibilities: Prepare consumer and commercial monthly checking and savings statements. File checks and deposit tickets. Microfilm research.
Equipment and PC experience
Windows7, word, excel, publisher, calculators, coin sorters, currency counters, vault combo locks, Fiserv processing systems and Expedite.
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