Service Representative Management

HELENE AKA

***-*** ***** ****** **** Toronto, ON M3H 4X5 647-***-**** abouyr@r.postjobfree.com

Fluent in French and English (oral/written)

HIGHLIGHTS OF QUALIFICATIONS

More than 2 years professional experience in the financial industry providing exceptional client service in person and telephone responding to customer inquiries, explaining and providing information including resolving customer complaintsSuccessfully obtained a Bachelor of Business Administration, Accounting degree and an Economics Certificate Proficient with computer applications in a Windows based environment including MS Office, email (Lotus)Superior knowledge of financial and managerial accounting including bookkeeping and account management Excellent communication and interpersonal skills Exceptional organizational, time management and multitasking ability Strong analytical skills with the ability to interpret and explain legislative, policies and procedures related informationMeticulous and detail-oriented with the capability of working independently or as a contributing team member

PROFESSIONAL EXPERIENCE

Educational Assistant Aug 2011 – May 2012

Westmount Elementary Public School (Language Assistant Program – Odyssey) – Peterborough, ONAssisted teachers facilitate an Intensive French Immersion program funded through the Government of OntarioTutored children individually or in small groups to ensure they fully understood assignments and to reinforce learning concepts presented by teachersEncouraged students to use the French language on a daily basis in order to improve their understanding, communication, vocabulary and grammarDiscussed students progress, areas of concern and other intellectual growth related issues with parents, teachers and guardians to resolve any current or potential conflicts

Freelance Agent (Transcriptionist) Dec 2009 – Dec 2011

Douglas Hospital (Mental Illness) – Montreal, QCReceived confidential dictation from doctors on various recording devices and used headsets to convert dictated materials to written/typed form accuratelyReturned dictated reports in printed or electronic form for physician's review and made appropriate adjustments if required

Administrative Agent Feb 2010 – Aug 2010

National Bank of Canada (Mortgages and Credit Dept) – Montreal, QCPerformed general administrative duties such as operating office machines (photocopiers, scanners, fax machines, voice mail systems, personal computers), mailing, answering telephones, directing calls including maintaining an updated filing and database systemAnalyzed data to identify any discrepancies, corrected or adjusted errors if appropriate and notified management if further action was requiredEntered data in the management system including account openings ensuring accuracy of data was maintained

HELEN AKA 647-***-**** abouyr@r.postjobfree.com pg 2

Administrative Agent (Tax filing period) Feb 2009 – Apr 2009

Demers Beaulne, Sencrl – Montreal, QCAssisted individuals complete their Tax Returns ensuring accuracy of information providedTransmitted tax declarations(T4) to the provincial (Qu bec) and federal governments providing a copy of the record to the client if requested or instructed the client of specific mailing procedures Received, verified and corrected code errors in transmitted declarationsMaintained updated and accurate filing systems based on the classification of clients’ tax declarationAdvised clients’ of their tax return refund including direct bank deposit optionsInstructed clients’ on specific remittance payment procedures to the provincial (Quebec) and federal governmentsPerformed general administrative duties

Client Service Representative/Cashier Feb 2008 – Aug 2008

Insta-Ch que (Money Mart) and Western Union – Montreal, QCResponsible for verifying daily entries and bill payments in order to ensure end of the day reconciliationMaintained a safe work environment including establishing procedures for the transfer and control of assetsIssued pre-paid credit cards, processed money transfers including international (sending and receiving) and money order deliveries cheque and availability of fundsOpened client accounts/files for new customers

Client Service Representative Oct 2007 – Feb 2008

Teleperformance (HBC credit card) – Montreal, QCContacted existing account holders via telephone to promote HBC insurance services (ie. health, loss of employment, death) designed to assist with payment arrangements in the case of emergencies

Telemarketing Agent Jan 2007 – Apr 2007

UQAM Foundation (Non-Profit) – Montreal, QCContacted and advised University alumni via telephone of the financial campaigns and research projects underwayAccepted and processed donations and issued tax receipts accordingly

EDUCATION

Bachelor of Business Administration, Accounting 2011

Universit du Qu bec Montr al – Montr al, QC

Economics, Certificate 2004

Universit de Montr al (University of Montreal) – Montr al, QC

ACHIEVEMENTS

Accounting simulation and participation in the CMA case competition 2007Participated in the University of Quebec at Montreal tax clinic 2007Volunteered at Ste C cile de Villeray Church 2005Completed English workshops at the University of Montreal 2004

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