Maria E Gutierrez

Email: abouxt@r.postjobfree.com

Address:

City: Sacramento

State: CA

Zip: 95827

Country: USA

Phone: 916-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability. .

Educational Background:

High School Dipolma from Vanden H.S., Travis Afb CA 1/2001 to 6/1995 (general education)

Job History / Details:

Career Overview

Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability..

Skill Highlights

Administrative support

Meet deadline

Problem resolution

Report development

Employee training and development

Inventory systems

Meets/exceeds goals

Self-starter

Project planning

Attention to detail

Team building

Microsoft Office skills

Staff motivation

Core Accomplishments

Operations

Collaborated with Shipping Dept. to ensure smooth work flow and efficient organization operations.

Accountable for all operations of busy office, including Will Call customers, Temporary Services, answering phones, scheduling LTL shipments, and appointments for Branch Manager.

Training

Responsible for training all new employees to ensure continued quality of customer service.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Professional Experience

10/3/2012 12:00:00 AM

Assistant

manager of Administrative Dept.; routed all paperwork to correct departments; processed quick apps for new/existing merchant accounts; received incoming deals for new/existing accounts; one on one contact with sales representatives; filing; faxing; copying.

02-2011 to 09-2012

Video Products Distributors, Inc El Dorado Hills, CA

Asst Vending Branch Manager

In charge of making sure each account shipped on time each week and made sure we kept our Service Level Agreement as close to 100 percentage .

Responsible for shipping 1,985 accounts for NCR and 280 accounts(multiple boxes to each account depending on # of pcs ordered) for RBX.

01-2007 to 02-2011

Video Products Distributors, Inc El Dorado Hills, CA

Vending Manager

01-2005 to 01-2007

Video Products Distributors, Inc El Dorado Hills, CA

Vending Lead

Dept was the first to test run and develop vending for DVDPlay/NCR and Redbox before going nationwide to the other branches.

Headed all operations in Vending & Processing; collected data and constructed monthly productivity report for branch manager; main contact for all temporary agencies & handled all temporary employees, orientation, & weekly timecards; keep misships, costs per line and piece within goal; keep a WOW atmosphere going: promote an upbeat atmosphere w/employees, support company functions that keep employees involved as a whole; keep up with all the service demands from VND & PROC accounts: upkeep of supplies, proper staffing, cross training, shipping on time; close relations with all VND reps; tracking of product and proper planning to make sure orders are delivered on time; inventory control; research, multi tasking, & problem solving; taking care of OM: running fills, invoicing, collating; HR related issues: employee reviews, disciplinary actions, & employee questions/requests; rate quote.

07-2002 to 12-2004

Video Products Distributors, Inc El Dorado Hills, CA

MRC Lead

Supervised a staff of four full time employees and temporary employees (number depending upon the workload); handled all new store openings for specific accounts: Blockbuster Video & Movie Stop; handled any/all special projects such as: Blockbuster/Hollywood Video special orders; rate quotes & scheduled LTL shipments; inventory control; received purchase orders from studios & branch transfers; Handled processing accounts: Musicland & Rentrak (Safeway, Rays, & Smiths).

Ensured that all accounts were processed correctly and shipped out on time weekly/by instructed delivery date; collected data & constructed monthly productivity report for the branch manager; keep up with all the service demands from VND & PROC accounts: upkeep of supplies, proper staffing, cross training, shipping on time.

04-2002 to 07-2002

USED Dept Video Products Distributors, Inc El Dorado Hills, CA

Received and processed purchase orders from USED sales representatives; checked all used product to make sure it was complete and product in good condition; scanned each item into inventory making sure it was under the correct item number; inventory control; process/shipping of customer orders; choosing/sending out dvds to be refurbished for resale.

08-2000 to 03-2002

Video Products Distributors, Inc El Dorado Hills, CA

Administrative Assistant

Office assistant to the entire branch, but mainly to the Branch & Asst.

manager; handled all will call customers and daily cash deposit; main contact for all temporary agencies; took care of all temporary employees, orientation, and weekly timecards; corrected and revised weekly punch detail report for payroll; collected data and constructed monthly productivity report for the branch manager; received and shipped out chatchke promotional requests and screener allocations for all customers/representatives; organized and arranged parties, luncheons, & dinners for the branch; established & maintained office filing systems; filing; faxing; copying; managed and organized new hire packets; receiving and screening visitors and telephone calls; handled ordering of office supplies.

04-2000 to 05-2000

Boland CFS Oakland, CA

Import CET Clerk

Handled all ocean inbound contrabands for US Customs; scheduled examination appointments for US Customs, USDA, and FDA; maintained/updated customer files; copying; faxing; filing; handled telephone contacts with customers and others outside of the organization; handled daily will call customers and cash deposits.

09-1999 to 03-2000

US Merchant Systems Newark, CA

Lead Administrative Clerk

Education

1995 Vanden H.S. Travis AFB, Ca

High School Diploma

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