Customer Service Management
Resume:
Leann M Mango
Email: ********@****************.***
Address:
City: Colorado Springs
State: CO
Zip: 80915
Country: USA
Phone: 906-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
13 years of hospitality management/customer service related work. Years of experience with dealing and accommodating customers/guests. Extensive experience dealing with diverse groups of people. Supervisory experience. Easy to get along with, fits in well with many, Hope to help make the work place more of a family that works together. Fast learner, and enjoy learning new things.
Educational Background:
High School Dipolma from Northern Michigan University (NMU), Marquette MI 1/2001 to 5/2010 (Hospitality Management)
Job History / Details:
Career Overview
To obtain a full-time or part-time customer service position with Farmers State Bank.
PROFESSIONAL PROFILE: 11 years of hospitality management/customer service related work. Years of experience with dealing and accommodating customers/guests Extensive experience dealing with diverse groups of people. Supervisory experience.
Skill Highlights
Knowledgeable in office equipment use such as copier, fax machine, printer, etc.
Attention to detail
Microsoft Office skills
Telephone inquiries
Telecommunication skills
Multi-line phone usage
Schedule management
Excellent communication skills
MS Windows proficient
Fast learner
Trusted key holder
Proficient in cash management
Adaptive team player
Data collection and entry
Strong customer service skills
Typing 45 WPM
Core Accomplishments
Administration: Answered multiple phone lines, transferred calls to corresponding departments, pulled customer accounts, answered questions, fulfilled requests, and sent receipts as needed.
Data Entry and Maintenance: Reviewed and updated client correspondence files. Assisted in the managing of the company database and verified, edited and modified members' information.
Monetary Transactions: Handled cash, check, credit and automatic debit card transactions with 100 percentage accuracy.
Scheduling: Scheduled appointments over the phone and in person, in books and on computer system.
Professional Experience
August 2011 to Current
Farmers State Bank Falcon, Colorado
Bank Teller
- Greet customers
- Build customer relationships
- Answer phones
- Cash drawer and Vault management
- Customer Safe box privacy control
- Completion of customer transactions and monetary requests
- Make copies and fax
- Enter and update customer data into system
- Open and Closing skills
- Trusted Code and key holder
December 2010 to August 2011
David's Bridal Colorado Springs, CO
Wedding Consultant
Greet and offer guests consultant services
Personalize each Brides wedding gown shopping experience
Organize product on hanging racks and shelves
Schedule appointments in books and on computer system
Complete monetary transactions with guest in person and over the phone
Contact all customers in My Customers profile to thank and offer further assistance.
10/2008 to 09/2010
Remillards Bar Marquette, MI
Bartender
Greet and provide assistance to a diverse group of customers.
Managed bar without direct supervision.
Balanced cash drawer and handled financial transactions.
Supervised staff and responsible for closing bar in absence of manager.
06/2006 to 08/2010
Menards Inc Marquette, MI
Cashier
Greet and facilitated guests' questions and concerns.
Operated computer register and cash drawer.
Restock shelves with merchandise.
02/2005 to 08/2007
Wells Fargo Bank Marquette, MI
Bank Teller
Balanced cash drawer and handled financial transactions.
Greet and help customers with account transactions.
Input and processed customer information using computer system.
August 2004 to January 2005
Walt Disney World/Cosmic Rays Starlight Café Orlando, FL
Cashier
Operated touch screen computer system and cash drawer.
Greet and facilitate customers' orders.
Communicated and provided assistance for non-English speaking guests.
Maintain smile and Disney code of presentation and interaction with guest and co-workers.
June 2004 to August 2004
Best Western Copper Crown Hotel Hancock, MI
Housekeeping
June 2004 to August 2004
Best Value Inn Houghton, MI
Front Desk Clerk
August 2003 to May 2004
GKC Cinemas Marquette, MI
Usher, Concession and Box office worker
2002 to 2004
Michigan Tech University/ University Images Houghton, MI
Store Clerk
1999 to 2004
Gitzen Company Houghton, MI
Warehouse Worker
May 2003 to July 2003
Pizza Hut Houghton, MI
Cook
June 2002 to August 2002
Perkins Family Restaurant Houghton, MI
Hostess
December 1999 to December 2001
Michigan Tech University/ MTU Concessions Houghton, MI
Concession Worker
Education
May 4th 2010 Northern Michigan University (NMU) Marquette, MI
Bachelor of Science Hospitality Management
Additional Information
ACCOMPLISHMENTS Dean List - Fall 2007, Fall 2008, Winter 2010 Culinary Students of Northern Michigan University (CSNMU) - Fall 2009, Winter 2010 Habitat for Humanity - Summer 2005 Marketing/Auction Team for Hospitality Management Degree Fundraiser(Banquet: Regions of Italy) - April 17, 2009
Contact this candidate