High School Manager

Lisa Underwood

Email: ********@***********.***

Address:

City: Traverse City

State: MI

Zip: 49696

Country: USA

Phone: 231-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I am a results-driven and high performing Retail Manager with proven ability to establish rapport with customers. I have spent the last 3 years working in a fast paced, high volume environment where I contribute a high percentage of sales. I am energetic and believe in being a solid team player with a great positive attitude. I exhibit strong strategic-planning and people-management skills that compliment my respectable leadership and relationship building skills as well.

Educational Background:

High School Dipolma from Northwestern Michigan College, Traverse City MI 1/2001 to 12/1991 (Nursing/Childhood Education)

High School Dipolma from Northwest Michigan College, Traverse City MI 1/2001 to 10/2012

High School Dipolma from Kingsley High School, Traverse City MI 1/2001 to 10/2012

High School Dipolma from Northwestern Michigan College, Traverse City MI 1/2001 to 10/2012

Job History / Details:

Executive Summary

I am a results-driven and high performing Retail Manager with proven ability to establish rapport with customers. I have spent the last 3 years working in a fast paced, high volume environment where I contribute a high percentage of sales. I am energetic and believe in being a solid team player with a great positive attitude. I exhibit strong strategic-planning and people-management skills that compliment my respectable leadership and relationship building skills as well.

Core Qualifications

Asset protection

Adaptability

Excellent communication skills

Seasoned in conflict resolution

Quick learner

Staff training/development

Policy/program development

Consistently meet goals

Cross-functional team management

Client account management

Critical thinking

Documentation

Multi-task management

Prioritization

Time management

Attention to detail

Accomplishments

Over the years I have successfully completed the Life Skills International Workshop as well as Team Building Seminars provided on site. I also had the opportunity to be apart of the Meyers/Briggs Indicator (MBTI) process. I found each of these opportunities to be very beneficial not only to my own personal success but to the success of the organization I may be affiliated with.

Professional Experience

October 2009 to 10/1/2012 12:00:00 AM

Pier 1 Imports Traverse City, Mi

Sales Manager

I have many different roles that I take on in this environment. They begin with but again are not limited to: key holder responsibilities, maintaining store perception, providing our customers with a great experience through the successful coaching and training of staff, recruiting new talent through the application process as well as converting customers into associates, planning and executing seasonal transitions. I'm also responsible for preparing daily sales goals and achieving the results needed through positive leadership.

October 2006 to January 2008

Thirlby Clinic Traverse City, Mi

Phlebotomist

I worked primarily in the lab and was responsible for but not limited to: proper collection, handling and distribution of blood draws, working with physicians to obtain the proper test needed for results wanted, data entry of patient information as well as recording accurate and timely test results. I was also responsible for upholding the laws and liabilities that surround patient confidentiality.

January 2003 to September 2006

Great Lakes Company Traverse City, Mi

Food and Beverage Manager

During my employment with The Great Lakes Company I was responsible for managing several different outlets. They included a Cafe, Snack Bar, an outdoor Bar and all Banquet functions and processes. I was responsible for but not limited to: schedules, labor $, quality assurance, guest experience, and monthly budgets with action plans in place. I also worked directly with the sales office to help upsell functions and create repeat business with our clientel. I was also a part of the opening team that was responsible for opening new hotels and training the staff.

Education

1996 West Virginia School of Osteopathic Medicine Lewisburg, West Virginia

Phlebotomy

Received my certification in Phlebotomy and spent the next year working in the ER at Raleigh General Hospital.

1992 Northwest Michigan College Traverse City, MI

Associate of Arts Nursing/Childhood Education

1988 Kingsley High School Kingsley, Mi

High School Diploma General

Northwestern Michigan College Traverse City, Mi

Business Administration

I am actively taking classes and pursuing my Bachelor's Degree.

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