Customer Service Sales
Resume:
Alicia Spears
Email: abourj@r.postjobfree.com
Address:
City: Granitefalls
State: NC
Zip: 28630
Country: USA
Phone: 828-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Friendly Sales Associate with over three years experience working in diverse retail and customer service environments. Customer-focused Retail Sales Associate with a solid understanding of the dynamics of the retail apparel and shoe industry. Enthusiastic customer service representative with over two years experience in sales,money handling and training.
Educational Background:
High School Dipolma from South Caldwell High School, Hudson NC 1/2001 to 6/2012 (Marketing,Business/Medical)
Job History / Details:
Career Overview
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Friendly Sales Associate with over three years experience working in diverse retail and customer service environments.
Customer-focused Retail Sales Associate with a solid understanding of the dynamics of the retail apparel and shoe industry.
Enthusiastic customer service representative with over two years experience in sales,money handling and training.
Core Strengths
Floor set design and visual displays
Shipping and receiving
Strategic sales
Mediation
Strong organizational skills
Listening skills
Trusted key holder
Exceptional communication skills
Strategic sales knowledge
Adaptive team player
Microsoft Word
Documentation
Proofreading
Internet Research
Positive attitude
Speaking
Microsoft Office
Telephone Skills
Coordination
Accomplishments
Conflict Resolution
Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Customer Follow-up
Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Customer Service
Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
Handled guest complaints, maintaining a positive dining experience for all rest.
Product Promotion
Up-sold products and motivated customers to upgrade current product plans.
Work Experience
May 2010 to May 2011
Fairvaule Lenoir, NC
Cashier/Stocker
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Received multiple reviews acknowledging my level of dedication to excellent customer service.Stocked and rotated inventory regularly.
Built long-term customer relationships and advised customers on purchases and promotions.Bagged, boxed or gift-wrapped sold merchandise per customer's request.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
June 2011 to October 2012
Shoe Show Lenoir, NC
Cashier/Sales Associate
Greeted customers entering the store to ascertain what each customer wanted or needed.Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.Assisted customers with food selection, inquiries and order customization requests.Assisted customers in finding out-of-stock items.
Stocked and rotated inventory regularly.
Achieved sales goals and service performance requirements of through new customer sales.
Organized the store by returning all merchandise to its proper place.
Processed merchandise returns and exchanges.
Built long-term customer relationships and advised customers on purchases and promotions.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Answered customer questions regarding store merchandise, department information and pricing.Designed displays to make the store experience interactive, engaging and reassuring.
Asked open-ended questions to assess customer needs.
Learned, referenced and applied product knowledge information.
Expressed appreciation and invited customers to return to the store.
Trained Answered product questions with up-to-date knowledge of sales and store promotions.
Successfully interacted with customers and retail buyers to expedite orders.
Processed and issued money orders for customers.
2 new employees quarterly.
Educational Background
2012 South Caldwell High School Hudson, NC
High School Diploma Marketing,Business/Medical
High school diploma,Marketing,Coursework in Accounting, Finance and Statistics. Played varsity softball throughout high school. Participated
with The French Club as well as Publications, helped create 2010-2011 yearbook. Studied alot of business materials during high school, learned of accounting, handling money, customer service and how a business runs.
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