Project Manager Quality Assurance

Theresa M Fitzpatrick

Email: ********@******************.***

Address:

City: Groton

State: MA

Zip: 01450

Country: USA

Phone: 978-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Software Quality Assurance Director Results-oriented leader experienced in all phases of project life-cycle: software development, business analysis, project management and Quality Assurance. Committed to re-designing ineffective testing with practical technology, a focus on core competencies and stream-lined processes

Educational Background:

High School Dipolma from QAI Global Institute, Orlando FL, Orlando FL 1/2001 to 5/2003 (Quality Management)

High School Dipolma from New York University, Orlando FL 1/2001 to 10/2012

High School Dipolma from Queens College, Orlando FL 1/2001 to 10/2012

Job History / Details:

Summary

Software Quality Assurance Director

Results-oriented leader experienced in all phases of project life-cycle: software development, business analysis, project management and Quality Assurance. Committed to re-designing ineffective testing with practical technology, focus on core competencies and stream-lined processes

Highlights

Extensive experience in QA process analysis & improvement implementations

Strong organizational & analytical skills

Expert project delivery skills within various PLC

Energetic & dependable leader with excellent communication skills

HIghly-respected people-manager of large globally, diverse team

Strong financial management skills

Mainframe and web development experience

Experienced Project Management in complex environment

Accomplishments

Established 'Quality Center of Excellence' consisting of 147 test professionals for one of the world's largest global banks

Designed QA Best Practice Guide across peer lines of business to streamline processes; this was key to on-time delivery of 3 large, complex corporate mergers with rigorous quality standards

Reduced production defect leakage by over 19 percentage by refocusing test data coverage using the 80/20 rule

Planned and managed over 170 test engineers across, on average, 60 projects per year

Implemented automation tools using Mercury's Quality Center, Business Process Testing & CA's Lisa tool

Drove significant ROI return (50 percentage ) on investments in non-waterfall methodologies, deep-dive of testing approaches, & UI/non-UI automation

Implemented self-service testing concepts for users to reduce overhead and standardize test expectations

Consistently exceeded financial ROI by utilizing automation & streamlining processes

Experience

May 2011 to Current

PMorgan Chase Lowell, MA

Software Quality Assurance Director

Currently manage global staff in 7 locations with over $7MM budget and 180,000 annual project hours

Established highly successful 150 person test team within a new 'Quality Center of Excellence ; this new testing model integrates an 'Agile-like' iterative test approach anchored by technical and functional testers which resulted in 42 percentage greater testing capacity and reduced overall test expenditures by 45 percentage in 2 years

Initiated & implemented transformational changes to traditional testing approach from 'heavy Waterfall' to 'iterative quality' through coaching, tools & behavioral changes

February 2006 to May 2011

JPMorgan - Access Systems Lowell, MA

Software Quality Assurance Manager

Implemented enterprise-wide end-to-end testing approach across 63 interface systems

Managed over 80 testers across 5 global locations in adaptation of new bank-wide PMO artifacts that included templates, defect management, deliverables and scheduling

Increased test capacity by 25 percentage by implementation of virtual test environments as first test team to use Window XP Cloud services

Delivered on 3 major data center moves, build-out of new environments, and LOB support across 6 mainframe Testing environments

Facilitated QA process maturation (as measured by post-deployment issues) through on line collaboration, application test deep-dives, ROI tracking, Unit testing exit guidelines, test strategy and execution review

Created the first team within Client Access to integrate testing across technical business & users.

February 2000 to January 2004

JPMorgan - File Management & Check Provisioning Lowell, MA

Project Manager & Technical Business Analyst

Performed a dual role as project manager & technical business lead; planned project tasks and priorities, created business design documents, defined management reporting and performed validation with a cross-discipled virtual/remote team

Introduced improvement tasks for code change management; utilized SDLC, MPP management tools and SharePoint tools for collaboration Project manager responsible for 2 internal system integrations of billing and client reporting; in addition to usual project management tasks, adapted war-room approach to address the unusually fast-paced, time-sensitive delivery of over 800 items in the work breakdown structure.

Successfully delivered 7 out of 8 large client projects (> 700K each) in 13 months for several large corporate clients; position required extensive client communication & leadership to manage expectations and schedules within Waterfall delivery model.

August 1997 to February 2000

Chase Manhattan Bank - Workspace Brooklyn, NY

Internet Development Manager

Responsible for the Web UI and Cobol/SQL database and schema development on the bank's initial Internet launch of JPMAccess (2nd generation Internet product) cash reporting product

Hands-on management style; responsible for code review, work assignments, salary, lab maintenance and software/hardware merger budget of more than 2MM

Reduced code-turnover defects by over 25 percentage by implementing Change Man and integrated defect-tracking

Established 'development pods' to focus on similar inter-related components as frame- work design, allowing for ease of maintenance and scope change

Responsible for production maintenance and enhancements to the foreign exchange module in the company's 3-tier Cash Management product.

August 1990 to February 1997

Chase Manhattan Bank New York, NY

Mainframe Development Manager / Analyst

Responsible for the Design, Development & Unit Test on the bank's large equipment.

leasing modules handling client file-based interfaces.

5 Responsible for COBOL, SQL & JCL Proprietary Cash Management Product Suite.

Responsibilities included both portal and cash.

June 1988 to July 1990

Bank of Tokyo New York, NY

Banking Demand Deposit Account - New Development and Maintenance Worked with engineers.

Planned and created basic diagnostics to debug memory modules.

Education

2003 QAI Global Institute, Orlando FL,

Quality Management

CSQE (Computer Software Quality Engineer)

ASQ Cluster courses

New York University,

Graduate Certificate in Computer Science Computer Science

Certificate in Computer Science with an emphasis in Database Architecture

Queens College,

Bachelor of Arts English Literature / German

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