Customer Service High School
Resume:
Lashanda Smith
Email: ********@**-********-********.***
Address:
City: Comstock Park
State: MI
Zip: 49321
Country: USA
Phone: 616-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
To obtain secure employment with an organization that fosters professional growth, encourages a fair and balanced work environment, and allows optimal utilization of customer service skills acquired through work experience in the public service sector.
Educational Background:
High School Dipolma from Oakton Community College, Skokie IL 1/2001 to 1/2011 (Health Information Technology)
High School Dipolma from Westbridge Academy, Skokie IL 1/2001 to 9/2012
Job History / Details:
Professional Summary
To obtain secure employment with an organization that fosters professional growth, encourages a fair and balanced work environment, and allows optimal utilization of customer service skills acquired through work experience in the public service sector.
Skill Highlights
Customer Service
Microsoft Excel 2010 (Intermediate)
Microsoft Word 2010 (Intermediate)
Microsoft Outlook 2010 (Advanced)
CE2000
CCS (Certified Coding Specialist)
Verification of state-sponsored and private Insurance
Data Reconciliation
Co-payment Processing
Typing (55 WPM)
Medical Terminology/ICD-9 Coding
HIPAA Guidelines
Multitasking
Professional Experience
9/29/2012 12:00:00 AM
CUSTOMER SERVICE/COLLECTIONS
Provide impeccable customer service and account resolution.
Perform first-party collections using auto-routed inbound/outbound dialer software.
Document all account activity in a diary-style tracking system.
Post all payments received to billing system.
Compliance with all FDCPA (Federal Fair Debt Collections Practice Act) guidelines.
Communication and organizational skills.
Answer multiple phone lines in timely fashion while entering data.
Neutralization of irate customers.
Diplomatic and tactful with external and internal clients.
9/29/2012 12:00:00 AM
ADMISSIONS/PATIENT CARE COORDINATOR
Medical front office responsibilities.
Insurance verification via phone and Internet.
Adjudicate POS and mail-order billings and inform customer of such responsibilities.
Address customer inquiries regarding delivery, setup and usage of product line.
Create work order for delivery, and delivery, of durable medical equipment.
Regular contact with physician's office to obtain patients Certificate of Medical Necessity.
Month-end reconciliation of all fiscal transactions.
Utilization of industry-specific software to track equipment.
Compliance with all HIPAA, HMO, and insurance requirements.
October 2006 to April 2011
CVS/CAREMARK PHARMACY Lincolnshire, IL
Benefits Verification Representative
Jan 2006 to Oct 2006
BRIDGE PERSONNEL Gurnee, IL
Admissions Coordinator
Jun 2004 to Mar 2005
HSBC Las Vegas, NV
Collections I Representative
July 2003 to Apr 2004
VITAL MEDICAL Santa Ana, CA
Account Executive
April 2002 to Mar 2003
ASCENTRA Las Vegas, NV
Patient Care Coordinator
Aug 2001 to Mar 2002
SOUTHERN NEVADA MICROGRAPHICS Las Vegas, NV
Scanning Technician
Education and Training
2011 Oakton Community College Skokie, IL
MRIRX- Pharmacy Technician Certificate Allen School Online-2012- Current Medical Billing and Coding WESTBRIDGE ACADEMY Medical Billing and Coding
1995 Westbridge Academy Grand Rapids, MI
High School Diploma
Community Service
Volunteer, Red Cross, 2011-Present
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