Customer Service High School

AIMEE Q. MARCEL

Email: ********@**-********-********.***

Address:

City: PEMBROKE PINES

State: FL

Zip: 33025

Country: USA

Phone: 786-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Obtain a challenging position as a professional Customer Service Representative to provide my employer with the highest administrative and customer service qualifications for the enhancement of the employer or company as well for myself for professional advancement.

Educational Background:

High School Dipolma from FLORIDA CAREER COLLEGE, Pembroke Pines FL 1/2001 to 9/2012 (BILLING AND CODING)

High School Dipolma from CAPITOL HIGH SCHOOL, Pembroke Pines FL 1/2001 to 9/2012

High School Dipolma from NORTH MIAMI SENIOR HIGH, Pembroke Pines FL 1/2001 to 9/2012

Job History / Details:

OBJECTIVES

Obtain a challenging position as a professional Customer Service Representative to provide my employer with the highest administrative and customer service qualifications for the enhancement of the employer or company as well for myself for professional advancement.

Skill Highlights

Greet Customers and Visitors.

Answer, Screens and Transfer calls

Prepare outgoing mail, Including FeDex, UPS and DHL packages and messenger services.

Order and Maintain inventory of office supplies.

Perform special projects or duties as instructed by supervisor.

Type memos, General office work and more.

Maintain customers and companies phone numbers and emails updated

Able to handle sensitive & confidential information.

Able to work in a fast paced team oriented environment.

Able to perform work independently with minimal supervision.

Able to organize, prioritize, multi-task, pay attention to details and solve problems.

Bilingual (English & Spanish)

Strong verbal and written communication.

Strong knowledge on Microsoft Office including: Word, Excel, Power Point, & Outlook.

Accomplishments

Experienced on answering multi-lines phones.

Experienced on an Administrative Assistant role.

Dependable, punctual, self-started with a positive and upbeat attitude.

Handle customers questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customers issues with one call resolution.

Handle Business transactions in corrections with activations on a new customers account on a computer terminal.

Offer alternative solutions where appropriate with objective of retaining customers Business.

Work Experience

October 2011 to December 2011

MACUERVO INSURANCE GROUP NORTH MIAMI BEACH, FL

CUSTOMER SERVICE

Manager Assistant/Secretary/Front Desk Receptionist.

March 2005 to October 2011

ALLSTATE INSURANCE COMPANY NORTH MIAMI, FL

CUSTOMER SERVICE REP.

Manager Assistant/Secretary/ Front Desk Receptionist.

Educational Background

FLORIDA CAREER COLLEGE PEMBROKE PINES, FL

BILLING AND CODING

2007 CAPITOL HIGH SCHOOL,

GED

ONLINE CLASSES

2006 NORTH MIAMI SENIOR HIGH NORTH MIAMI, FL

High School Diploma

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