Manager Customer Service

Amy Boykin

Email: ********@*****-*******.***

Address:

City: Hernando

State: MS

Zip: 38632

Country: USA

Phone: 901-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability.Responsible office manager with experience in mediating employee conflict and ensuring efficient daily business operations.

Educational Background:

High School Dipolma from New York Institute of Photography, New York NY 1/2001 to 12/2011 (Photography)

High School Dipolma from Northwest Community College, New York NY 1/2001 to 9/2012

Job History / Details:

Career Overview

Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability.Responsible office manager with experience in mediating employee conflict and ensuring efficient daily business operations.

Skill Highlights

Administrative support

Meets/exceeds goals

Attention to detail

Filing and data archiving

Meet deadline

Knowledgable in [administrative function]

Administrative operations

Employee training and development

Core Accomplishments

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly. Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Aircraft Maintenance Records

Reviewed Maintenance records for completeness, assembled records into standard order and filed records into computer system in accordance with FAA Regulations

Professional Experience

April 2011 to Current

Pinnacle Airlines Memphis, TN

Maintenance Record Clerk/ Stores Clerk

Initiated new FAA records for new aircraft. Maintained records of all aircraft. Successfully handled maintenance records for 10 aircraft per day.Updated all maintenance records and information on a daily basis. Worked in a fast paced environment to meet every deadline, while ensuring accurate and on-time completion of all projects.Managed incoming and outgoing calls for records and stores. Worked with out stations to ensure all aircraft were properly documented.

August 2004 to May 2011

Exxon Mobil Memphis, TN

Assistant Manager

Negotiated pricing with vendors regarding wholesale billing and marketing procedures, decreasing monthly costs by 15 percentage .Performed regular telephone contact with providers to discuss status of rebilling and reimbursement process to ensure account resolution.Created databases and spreadsheets to improve inventory management and reporting accuracy.Performed accounts receivable duties including invoicing, cash application, researching chargebacks, discrepancies, issuing credit memos, reconciliations and responding to customer requests for documentation.

February 1998 to August 2004

Cornerstone Memphis, TN

Office Manager

Successfully established effective systems for record retention by creating database for daily correspondence tracking.Standardized department filing system so secretarial staff could easily locate information in any filing center .Developed new customer relations through telephone contact and sales activity.Managed executive calendar and coordinated weekly project team meetings. and assisted in the development of meeting agendas to increase meeting efficiency.

Education

2011 New York Institute of Photography New York, NY

Associate of Arts Photography

AA in Photography from NYIP

2015 Northwest Community College Southaven, MS

BBA Business Administration

I am currently attending night classes full time.

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