Customer Service High School
Resume:
Lisa Combs
Email: ********@**********.***
Address:
City: Waterford
State: MI
Zip: 48327
Country: USA
Phone: 248-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Energetic, results-oriented team-player eager to bring my strong administrative skills to a growing company who needs top-level support.Administrate/Receptionist with 15 years of experience in any office setting . Areas of expertise include typing, computer skills, customer service, very multi-task-oriented. I'm very customer focused, friendly and discrete. I'm a very hardworking, dependable and reliable employee. I would be very beneficially to your company as I would be very reliable, responsible, and organized in getting any task that is given to me done in a timely manner. I also know that in any new position there are always new things to learn.
Educational Background:
High School Dipolma from Holly High School, Holly MI 1/2001 to 6/1989 (High School)
Job History / Details:
Career Overview
Energetic, results-oriented team-player eager to bring my strong administrative skills to a growing company who needs top-level support.Administrate/Receptionist with 15 years of experience in any office setting . Areas of expertise include typing, computer skills, customer service, very multi-task-oriented. I'm very customer focused, friendly and discrete. I'm a very hardworking, dependable and reliable employee.
I would be very beneficially to your company as I would be very reliable, responsible, and organized in getting any task that is given to me done in a timely manner. I also know that in any new position there are always new things to learn.
Skill Highlights
Typing 85 WPM
Meets/exceeds goals
Microsoft Office skills
Filing and data archiving
Customer Service
Attention to detail
Meeting deadline
Self-starter
Administrative support
Data entry
Core Accomplishments
Multitasking
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Customer Service
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Management Support
Worked with the Lease Manager at Golling Chrysler. Assisted in delivery of vehicles. Scheduled his appointments for him and did most of the phone calls to his customers.
Professional Experience
June 1996 to September 2005
Golling Chyrsler Bloomfield Hills, MI
Auto Biller/Administrative Support
Started out as a Service Cashier, which entailed cashing out customers and working with them if there were any type of problems. Then was promoted to being the Car Biller, which entailed working directly with Sales Mangers and the Sales associates. I would input all customer information, vehicle and pricing information to build a deal and type up all the paper work for the customer to take delivery of their vehicles. I was then offered the job to assist the Lease Retention Manager. In this position I would set up appointments, make phone calls, keep track of his customers and when their leases were due.
March 2009 to September 2012
Trinity Lutheran Church Fenton, MI
Junior Secretary
Processed and completed weekly bulletins for Church services on Saturdays and Sundays. Sent out reminders for people serving that week for the services. Input the attendance into our Shepherd Staff program. Used Word to develop the bulletins. Also I would make Baptism Certification's along with the sponsors.
February 2007 to March 2009
Fox Automotive Rochester Hills, MI
Service Cashier/Auto Biller
Took care of customer as to paying their bills and making sure that they got their cars in a timely manner. Handling customer problems. Auto Biller built deals for the sales people, in put invoices for the vehicles. Took care of the customers as to their transferring of plates and getting new plates. Worked with the secretary of state as to receiving things in a timely manner.
Education
1989 Holly High School Holly, MI
High School Diploma
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