Customer Service Manager
Resume:
Carrie Cashman
Email: ********@**************.***
Address:
City: Weatherford
State: TX
Zip: 76086
Country: USA
Phone: 817-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Competent, energetic, and reliable cosmetology professional with ability to manage a busy salon and provide excellent customer service to all clients. As well as an assistant manager skilled with working with a diverse group of people and the motivation to perform beyond expectations. Also 5 years experience accurately auditing/updating client charts and billing corresponding parties; along with refined computer skills and strong ability to assist in efficient company operations.
Educational Background:
High School Dipolma from Weatherford College, Weatherford TX 1/2001 to 12/2004 (Cosmetology)
Job History / Details:
Career Overview
Competent, energetic, and reliable cosmetology professional with ability to manage a busy salon and provide excellent customer service to all clients.
As well as an assistant manager skilled with working with a diverse group of people and the motivation to perform beyond expectations. Also 5 years experience accurately auditing/updating client charts and billing corresponding parties; along with refined computer skills and strong ability to assist in efficient company operations.
Skill Highlights
Problem resolution
Administrative support
Meets deadlines
Schedule management
Knowledgeable in Windows and Microsoft applications:
Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word,
Meets/exceeds goals
Self-starter
Filing and data archiving
Online claim submission
Project planning
Team liaison
Attention to detail
Administrative operations
Staff motivation
Employee training and development
Insurance processing
Insurance eligibility verification
Inventory systems
Telephone Skills
Time Management
Account Management
Client Relations
Computer Proficiency
Coordination
Creative Problem Solving
Critical Thinking
Customer Service
Data Collection
Core Accomplishments
Operations
Collaborated with management and employees to ensure smooth work flow and efficient organization operations.
Training
Responsible for training all new employees to ensure continued quality of customer service.
Multitasking
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Administration
Answered multiple phone lines, transferred calls to corresponding departments, filed client records and billed accordingly.
Customer Service
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Professional Experience
May 2012 to July 2012
Southwest Ford Weatherford, TX
Receptionist/ Cashier
September 2011 to May 2012
Great Clips Weatherford, TX
Assistant Manager/ Stylist
March 2010 to September 2011
New Image Salon Weatherford, TX
Booth Rental Stylist
September 2009 to March 2010
Smart Style/ Regis Weatherford, TX
Stylist
June 2007 to December 2007
Holiday Inn Express Twentynine Palms, CA
Front Desk Receptionist
October 2005 to April 2006
MCCS 29 Palms USMCB Twentynine Palms, CA
Assistant Club Manager
Education
2004 Weatherford College Weatherford, TX
TDRL License Cosmetology
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