Customer Service Manager

Jonathan Wheeler

Email: ********@******.***

Address:

City: Baton Rouge

State: LA

Zip: 70802

Country: USA

Phone: 337-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Motivated customer service representative with over three years retail experience in a fast-paced environment.

Educational Background:

High School Dipolma from Penn Foster College Online, Virginia WA 1/2001 to 1/2012 (Business Management)

Job History / Details:

Career Overview

Motivated customer service representative with over three years retail experience in a fast-paced environment.

Core Strengths

Large cash/check deposits

Markdown/promotional procedures

Store maintenance

Inventory control

Invoice processing

Telecommunication skills

Adaptability

Conflict resolution

Creative problem solver

Active listening skills

Quick learner

Local/state health laws knowledge

Shipping and receiving professional

Customer service expert

Multi-line phone talent

POS systems expert

Opening/closing procedures

Accomplishments

Sales

Consistently generated additional revenue through skilled sales techniques.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Work Experience

April 2012 to 9/29/2012 12:00:00 AM

Fayez Cleaning Services Denham Springs, La

Cleaning Technician

Responsible for Cleaning,Restaurant businesses per their requests.

Pressure washing,Hood cleaning,equipment cleaning.Developed new customer prospects or referrals.

9/29/2012 12:00:00 AM

Reginellis Pizza Baton Rouge, La

Delivery Driver/Kitchen

Responsible for delivery quality food to customers. Food prep,Order Entry,Help assist servers and cash intake.

May 2012 to August 2012

Josephine Home Health Baton Rouge, La

Office Manager

Earned management trust by serving as Office Manager, responsibly opening and closing business.Assisted customers in person and via telephone.Communicated with vendors regarding back order availability, future inventory and special orders.Client recruitments.Employee trainings.

Meeting setups and orientations.Data Entry and spreadsheets,multi-line phone system.

January 2011 to May 2012

Pizza Hut Baton Rouge, La

Shift Manager

Earned management trust by serving as key holder, responsibly opening and closing store.Computed accurate sales prices for purchase transactions.Conducted weekly walkthroughs with the General Manager to discuss all interior visual displays including store window presentation.Assisted customers in person and via telephone.Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Assisted customers with store and product complaints.Operated a POS system to itemize and complete an average Replenished supplies, bags and other materials at each cash wrap.

Communicated all store initiatives and promotions to customers to generate return business.

Guaranteed positive customer experiences and resolved all customer complaints.Accurately balanced cash drawer after every shift. customer purchases.

Educational Background

2015 Penn Foster College Online West Virginia, VA

Bachelor of Science Business Management

Taking the classes I need to obtain my degree in business.Coursework in Business, Marketing and Communications

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