Customer Service Manager

Norene Ohlund

Email: ********@***************.***

Address:

City: Chandler

State: AZ

Zip: 85248

Country: USA

Phone: 480-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Talented Food preparation professional with 5 years food service experience in all types of restaurant facilities including Quick Service Restaurants. Background includes but is not limited to Menu Planning, Ordering and Inventory control. Expert in managing and training kitchen staff, and providing excellent customer service.

Educational Background:

High School Dipolma from Scottsdale Community College, Scottsdale AZ 1/2001 to 5/1996 (Hotel Restaurant Management/Culinary Arts)

Job History / Details:

Summary

Talented Food preparation professional with 5 years food service experience in all types of restaurant facilities including Quick Service Restaurants. Background includes but is not limited to Menu Planning, Ordering and Inventory control. Expert in managing and training kitchen staff, and providing excellent customer service.

Highlights

Neat, clean and professional appearance

Able to lift 50 pounds

Comfortable standing for long time periods

Delivers exceptional customer service

Point of Sale (POS) system operation

Proven leader

Engaging personality

Fast and efficient service worker

Excellent multi-tasker

Reliable team worker

Engaging personality

Fast and efficient service worker

Excellent multi-tasker

Experience

September 2003 to 9/29/2012 12:00:00 AM

Mesa Unified School District Mesa, AZ

Kitchen Manager

Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.

Managed kitchen staff by orienting, training, assigning, scheduling, supervising, and evaluating each employee.

Estimated staffing needs and adjusted hourly schedules in accordance with peek service times, and budgets.

Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees.

April 1997 to September 2003

Texaco Oil Company Seattle, Washington

Hiring Manager and Trainer

Recruited, hired and then trained associates for various positions in the Texaco Corporation.

Prepared folders and maintained records of newly hired employees.

Trained and Certified Managers in ServSafe for their QSR located inside their Convenience Store locations.

Developed and directed a program to provide employment and training for people with Special Needs.

Education

1996 Scottsdale Community College Scottsdale, AZ

Hotel Restaurant Management

Received a Certificate in Hotel RestaurantManagment/Culinary Arts. My

GPA was 3.5 while working 40 hours Managing a Convenience Store.

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