Customer Service Manager
Resume:
Mellissa Thompson
Email: *********@********.***
Address: **** ****** ****
City: Metairie
State: LA
Zip: 70006
Country: USA
Phone: 504-***-****
Skill Level: Management
Salary Range: 60
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Objective Long term employment that will utilize experience, education and capabilities.
Work experience June 2003 to Present - Blitch/Knevel Architects, Inc. New Orleans, LA
Controller
* A/P, A/R, Payroll
* Month End Closings
* Cash Projections (Short & Long Term)
* Budget Analysis
* Purchasing
* Project Schedules
* Contracts & Contract Administratione
* Billing
* Job Costing
* Professional Liability, General Liability, Workman's Compensation & Commercial Auto Insurances
* Employee Benefits
* Human Resources
* Office Management
* Company Special Events
April 2002 to June 2003 - Innovative Strategic Advanced Systems, LLC New Orleans, LA
Office Manager/Executive Assistant
* Implemented New A/P & A/R Procedures
* Oversee A/P, A/R & Payroll
* Customer Quotes, Contracts & Tracking in Access
* Billing
* Implemented RMA Procedure
* Product Tracking in Access
* Cost Center Expense Tracking
* Implemented Expense Reports & Reporting Procedure
* Travel, Corporate Meetings & Events
* Mailing Lists
* Purchase Orders
* Special Projects for Vice President
November 1999 to November 2001 - Midland Powder Company Evansville, Indiana
Office Manager/Human Resources
* Office Manager (Supervised Staff of Four Employees)
* Accounts Payable
* Accounts Receivable
* Payroll
* Month End Closings
* Expense Reports
* Travel, Corporate Meetings & Events
* Employee/Human Resources Issues (Health Benefits & 401K)
* Employee Listing & Employee Directory
* Created & Designed New Company Logo
* Created & Purchased Promotional & Marketing Materials
* Corporate Credit Card Administrator
* Recruiting & Employee Screening
* Telecommunications Management
* Customer Contract Administration
* Pricing, Customer Service
* Billing, Invoicing & Final Issue Authorization
* Network Administrator
* Support For Blasting Teams & Outside Sales Manager
October 1998 to November 1999 - Dyno Nobel MidAmerica, Inc. Mansfield, Texas
Administrative Assistant/Southern Operations
* Same duties as below plus office operation responsibilities
* After Company Merger: coordinating printing of new company logos,
* Letterhead, signs, etc.
* Corporate Credit Card Administrator
* Employee Listing
* Recruiting & Employee Screening
* Prosecution of Employee Theft
* Manage Responsibilities of Administrative Assistant
* Long Distance/Cell Phone Administrator; Contract Management
* Accounts Payable (Authorization & Coding)
May 1998-October 1998 - Dyno Nobel Strawn, Inc. Mansfield, Texas
Administrative Assistant/ Marketing
* Report directly to General Manager, Operations Manager & Controller
* Report indirectly to all site managers, sales & technical representatives
* Customer Contracts, Files & Data Base
* Travel, Trade Shows
* Corporate Meetings, Functions & Special Events
* Presentations
* Correspondence: Confidential, Internal and External
* Purchasing, Requisitions & Purchase Orders
* Research & Special Projects
* DOT & Safety Compliance
* Employee Incentive Programs
* Promotional Items
1996-1998 M & M Merchandisers, Inc. Fort Worth, Texas
Executive Assistant to President/CEO
* Month end closings
* Audits
* Expense Reports
* Travel, Corporate Meetings, Trade Shows
* Sales figures & tracking
* Financial Statements
* Custom reports & spreadsheets in Excel and Word
* Purchasing & Vendor Relations
* Domestic & International Mailing Lists
* Collections
* Accounts Payable
* Research & special projects
* Recruiting
* Correspondence & travel arrangements; expenses
* Office Administration & Personnel files
* Company special events
1994-1996 Purina Mills, Inc. Fort Worth, Texas
Billing Specialist
* Billing/Invoicing
* Contract Administration, Customer Service
* Liaison & Customer Service
* Company special events
1993-1994 Purina Mills, Inc. Fort Worth, Texas
Purchasing Assistant to Corporate Regional Buyer
* Contract Administration
* Regional Requisitions
* Month end closings
* Custom reports & spreadsheets in Excel and Word
* Accounts Payable
* Vendor Relations
* Company special events
1990-1992 Service Merchandise Fort Worth, Texas
Jewelry Department Manager
* Sales & Customer Service
* Inventory
* Visual Merchandising
* Recruiting
* Training
* Supervision
* Scheduling
* Special Promotions
1986-1990 Lazar Enterprises Killeen, Texas
Bookkeeper
* Accounts Payable
* Accounts Receivable
* Payroll
* Bookkeeping
* Sales & Customer Service
* Jewelry Repair
Education
2012 Excel 2010 - Intermediate - Metairie, Louisiana
2012 Excel 2010 - Level 3 - Metairie, Louisiana
2001 Advanced Microsoft Excel - Evansville, Indiana
1998 Supervisor/Manager Training - Dyno Nobel Strawn, San Antonio, Texas
1986- 1990 University of Mary Hardin Baylor Belton, Texas
Bachelor of Business Administration
* Business Management & Marketing
Skills
Microsoft Office, Windows, E-mail, Internet, Scanner, Excel Spreadsheet & Graph
Capabilities, PeachTree, PowerPoint, ArchiOffice, Access, Adobe Acrobat, Publisher
* Awards & Merits of Special Achievement in Jewelry Design
References
* Personal - Kris Ladonna Burton
Transportation Planner
Fort Worth, Texas
* Personal - Michelle Schoate
Paralegal
Metairie, Louisiana
* Professional - Jay Pumphrey (Dyno Nobel, Midland Powder)
President
Buckley Powder
1401 Weir Ranch Road
Georgetown, Texas 78626
* Professional - Renie Schoen
Project Manager, Architect (Retired)
New Orleans, Louisiana
* Professional - Shawn Frazer
Frazer & Persac, APAC
7520 Perkins Road, Suite 280
Baton Rouge, LA 70808-4123
* Professional - Steve Templet
Senior Associate
Blitch Knevel Architects
757 St. Charles Avenue
New Orleans, LA 70130
Contact this candidate