Mike Tedd
Contact: ***********@*******.***
Street: *** ******** ** **
City: Atlanta
State: Georgia
Country: United States
Zip: 30308
Homephone: 404-***-****
Mobilephone: 6787787401Fax:
Years of Work Experience: 20+
Current Employer: Harland Clarke
Current Title: Client Alignment Manager - IT Interface
Current Salary: 100K to 149K
Current Duties: Program Management
Looking for: Direct or VP Level
Maximum Travel: 50
Position Type: Either
College Attended: Xavier University
Highest Degree Attained: Masters
Available Start Date: 2009-07-20
Cover Letter
I am an IT professional, who sits between the customer and a company?s IT organization,
managing the requirements negotiation and the implementation of system solutions for
clients. I have successfully Project managed large and small implementations of systems
solutions resulting in the delivery of project on time, with in budget, and to a client?s
satisfaction.
I am a PMP current through 2012 and I am a dedicated and meticulous
professional who is currently trying to help companies that would benefit most from my
skills and talents to find me.
Resume
MIKE TEDD
PMP
Atlanta, GA 30308
678-***-**** ***********@*******.***
SUMMARY
Dynamic Information Technology Project Manager with a track?record of increasing revenues
and customer satisfaction by translating client business requirements into the technical
solutions customers need to improve their services and reduce their costs. A leader who
partners with others and rigorously applies critical principles of project management to
deliver projects on time and within budget.
SKILLS
? Web?site development and launch ? Call Center applications ? CRM applications
? SDLC, RUP, XP, SCRUM, and Agile PM ? Business analysis and use case definition ? MS
Office, Visio, Front Page and Project
? International telecom product rollout ? Product management ? Project management
? Budgeting and billing ? Negotiation skills ? Leadership skills
PROFESSIONAL EXPERIENCE
HARLAND CLARKE, Decatur, GA 20032009
Senior IT Client Alignment Manager20072009
Developed and managed high?quality check ordering programs for several financial
institutions.
? Formulated technical solutions to critical business challenges for seven of the
organization?s largest financial institutions, resolved systemic problems, improved
efficiency, and created higher quality check ordering programs through design,
development, implementation, and end-user testing. Enabled clients to better position
their services in the market, satisfy their customers, and generate higher revenues for
all parties.
? Developed and managed the plan to collapse several mutually exclusive check ordering
systems into a single system during the merger of two large Alabama banks, providing all
the benefits and features customers had come to expect. The system provided a more
consistent and cost?effective process by which check packages were produced and
distributed.
Technical Relationship Manager20062007
Developed and managed the implementation of a high?quality check ordering program for
Harland?s largest financial institution.
? Managed both Wells Fargo?s and Harland?s IT organizations in the transfer of Wells
Fargo?s check ordering system and platforms onto Harland?s, achieving on?time transfer
with zero defects at launch. Enabled client to improve their customers? check ordering
experiences and to realize higher profits.
? Partnered with client to formulate solutions to technical challenges and improvement
opportunities, creating a higher quality check ordering program. The result was a strong,
mutually profitable and sustainable relationship.
Project / Portfolio Manager20032006
Provided planning, estimating, scheduling, issues tracking, risk mitigation, resource
allocation, change control, and project communication activities, using project management
methodologies, supporting the development of new web based check ordering solutions and
delivery of these solutions to clients.
? Managed the delivery of Harland?s 3.0 product suite releases, resulting in the
migration of 1000?s of clients onto more robust, customizable, and profitable systems.
Enabled clients to implement higher quality programs, resulting in a decrease in
complexity in use and an increase in revenues for all parties.
? Developed and delivered a formal change control process for managing changes in release
cycles. Resulted in ability to track and approve changes, which resulted in new formal
negotiated process for changes in scope and deliverables on an ongoing basis.
MIKE TEDD LLC, Atlanta, GA 20022003Owner / Project Director
Managed all aspects of the organization: operations, marketing, and financial.
? Conducted extensive corporate productivity analyses, provided associated
recommendations and implementation guidance and support for clients. The results were
increased productivity and profitability for clients.
MIKE TEDD, PMP PAGE TWO
WEBTONE TECHNOLOGIES, Atlanta, GA 20002002
Project Controller20012002
Provided planning, auditing, scheduling, budgeting, and communication of project related
activities, supporting the upper management team in the delivery of WebTone?s TouchPoint
Suite and other products.
? Managed, collected, and reported resource hours and progress on application releases,
providing senior management with the information necessary to keep the releases on time
and within budget.
Director, Project Management 20002001
Directed a team of five Project Managers, responsible for providing the overall
departmental Project Management activities of the software development organization
(matrix management structure).
? Increased the speed and quality of software releases by aggressively enforcing the
Rational Unified Process (RUP) throughout the software development cycles.
QWEST COMMUNICATIONS INTERNATIONAL, Atlanta, GA 19992000Senior Information Technology Manager
Provided management and technical expertise in guiding the development and deployment of
Qwest's systems into the BellSouth Long Distance Customer Resource Call Center.
? Developed and implemented joint IT solutions with BellSouth that provided greater
systems functionality in their long distance call center. This resulted in higher levels
of customer service and satisfaction.
ARTHUR ANDERSEN BUSINESS CONSULTING, Atlanta, GA 19971999Manager
Managed business consultants and client personnel in the delivery of various technology
related engagements. Provided technical direction to developers and reported progress to
the client on a frequent basis. Profit and loss responsibilities.
? Managed projects at five telecommunications clients and one retail print client,
assessed existing operations, and provided operational improvement recommendations based
on findings, providing clients with a roadmap to effectively address their critical
business challenges.
? Directed thirteen in country client directors, in the successful installation and
implementation of a new voice mail platform on a wireless network. Voicemail was the first
project to make the BellSouth International operations in Nicaragua profitable; laid the
groundwork and training for additional fee based services to be implemented in country
without the help of the parent company, which was the desired result.
CAP GEMINI AMERICA, Atlanta, GA 19941997Senior Consultant
Provided business analysis and engagement management to clients as consultative services.
? Implemented system development life cycle process into an organization, resulting in a
repeatable system delivery methodology; developed detailed design specifications for
systems enhancements, resulting in significant market competitive advantage functionality;
implemented a document management system that reduced cycle time by 50% and increased
document sharing; and managed the development of a new reporting system which resulted in
a 49% profit margin.
AT&T19901994
Systems / Process Engineer, Atlanta, GA 19921994
Work with teams and individuals gathering systems, product and process requirements in
the development, and delivery of new telecommunications equipment technology.
? Facilitated the design and delivery of 5ESS switch into the provisioning systems and
implement a new CAD system for their cable management division, resulting in process
improvement and implementation of new technologies.
Analyst / Programmer, Cincinnati, OH 19901992
Gathered requirements and delivered tested COBOL code for a family of computer systems
supporting the long distance network.
MIKE TEDD, PMP PAGE THREE
EDUCATION
MBA, MIS, Magna cum Laude, GPA 3.6, Xavier University, Cincinnati OH
BS, Management Science / MIS, Magna cum Laude, GPA 3.6,
State University of New York at Geneseo, Geneseo, NY
CERTIFICATIONS
Professional Project Manager, PMP #304500, earned in 2005 and is current through 2012,
PMI Member #328101