Customer Service Manager

Carolyn johnson

Email: ********@*********.***

Address:

City: Southgate

State: MI

Zip: 48195

Country: USA

Phone: 313-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Management,Superviser,Dispatcher,customer service, Transportation

Educational Background:

Job History / Details:

* Managed daily operations and over 100 employees for the 2nd largest student transportation provider in the city of Detroit.

* Developed performance reviews for over 100 school bus drivers.

* Monitored Zonar System (a GPS tracking system installed in all school buses).

* Assigned routes to bus drivers and troubleshot daily transportation issues.

* Hired bus drivers and attendants, as well as enforced disciplinary polices, which included the termination of employees.

* Assisted in performing weekly payroll duties for over 100 employees by calculating and verifying hours worked.

* Calculated monthly billing to Detroit Public Schools, City of Detroit, Highland Park Schools, and 6 charter schools using Microsoft Excel.

* Corresponded with Business Manager on accidents, insurance claims, employee garnishments, and unemployment.

* Enrolled employees in DOT drug program, and Wayne RESA bus safety program.

* Provided excellent customer service daily to clients.

Caravan Transportation, Detroit, Michigan Aug 1996-2000

School Bus Driver

* Transported students to and from school, and to other school related functions.

* Checked daily for mechanical problems of bus prior to transporting students, and submitted issues to office personnel.

* Managed students, and enforced disciplinary policies.

* Certified: CDL/BPS endorsements.

Avis Rent-A-Car, Romulus, Michigan

Shuttle Bus Driver May 1993-1996

* Shuttled customers daily to and from the Detroit Metro Airport.

* Provided excellent customer service by arriving at assigned destinations on time and answering questions regarding services and/or Airport facilities.

Education

Oakland Community College Expected June 2012

Associates in Applied Science

Activities and Volunteer Work

Thanksgiving Turkey Give-Away: Volunteered by delivering donated turkeys and other food items to families.

K-Mart Christmas Shopping: Volunteered at a company-sponsored event for underprivileged Detroit Public School students, which bought each student $100 worth of Christmas presents.

Additional Skills

Experienced in Microsoft Word, Excel, Outlook, and Zonar System (a GPS tracking system installed in all school buses).

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