Customer Service Representative

Joanne Dooray

Email: ********@************.***

Address:

City: Brooklyn

State: NY

Zip: 11213

Country: USA

Phone: 718-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer service professional dedicated to effective team management and customer satisfaction. Exceptional customer care professional who addresses inquiries and resolves problems as they arise.

Educational Background:

High School Dipolma from Interboro College, New York NY 1/2001 to 1/1994 (Paralegal)

Job History / Details:

Summary

Customer service professional dedicated to effective team management and customer satisfaction. Exceptional customer care professional who addresses inquiries and resolves problems as they arise.

Highlights

Adherence to high customer service standards

Meticulous attention to detail

Skilled multi-tasker

Customer service management expertise

Excellent communication skills

Courteous demeanor

Energetic work attitude

Active listening skills

Quick learner

Meet deadline

Team building

Goal-oriented

Approachable

Dependable and reliable

Knowledge of Microsoft Word,Excel and Power Point

Accomplishments

Capably managed a large volume call center with more than 15-20 employees.Successfully recruited and trained new customer service representatives.

Experience

July 2008 to June 2011

Polar Distributors,Inc. L.I.C., NewYork

Customer Service/Assistant Bookkeeper

Computed accurate sales prices for purchase transactions. Interacted with customers and retail buyers to expedite orders. Provided daily support as the company's only customer service representative. Assisted customers with store and product complaints. Worked under strict deadlines and responded to service requests and emergency call-outs .Processed daily invoices and billed renewed invoices to clients.

May 2005 to May 2008

Qualified Health,Inc. Brooklyn, NewYork

Customer Service Supervisor

Investigated and resolved customer inquiries and complaints in an empathetic manner. Successfully managed the activities of 15-20 team members.Adhered to all confidentiality requirements at all times. Recruited, managed and mentored customer service representatives. Solved unresolved customer issues. Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.

March 1994 to March 2005

Admiral Air Conditioning Co.,Inc. Richmond Hill, NewYork

Administrative/Customer Service

Provided efficient customer service to clients. Processed accounts receivable and accounts payable. Liaised with vendors to order and maintain inventory of office supplies. Standardized department filing system so secretarial staff could easily locate information in any filing center.

Education

Interboro College NewYork, NY

A.O.S Paralegal

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