Customer Service Medical Assistant

Shanise Tyler

Email: ********@******.***

Address:

City: Sharon Hill

State: PA

Zip: 19079

Country: USA

Phone: 610-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly skilled emergency services professional with extensive background in pre-hospital emergency care and services. Adept at calmly and quickly assessing medical records. Emergency Room Medical Assistant with over 10 years experience working in urgent and high patient volume settings.Enthusiastic Patient Care Technician with excellent people skills and dedicated work ethic, experience ensuring high standards of culturally competent care for a wide variety of patients with diverse needs.

Educational Background:

High School Dipolma from Delaware County Community College, Media PA 1/2001 to 6/2012 (Behavioral Science)

Job History / Details:

Summary

Highly skilled emergency services professional with extensive background in pre-hospital emergency care and services. Adept at calmly and quickly assessing medical records.

Emergency Room Medical Assistant with over 10 years experience working in urgent and high patient volume settings.Enthusiastic Patient Care Technician with excellent people skills and dedicated work ethic, experience ensuring high standards of culturally competent care for a wide variety of patients with diverse needs.

Highlights

Rapid patient assessments

Cool and collected under pressure

Sound decision maker

EKG expertise

Adept at multiple revival techniques

Completion of hazmat training

Medical Assisting

Patient transporting

Patient positioning

Customer service

Specimen collection/processing

Feeding assistance

Mobility assistance

CPR/BLS certified

Daily living activity assistance

Professional bedside manner

Diabetes, Hospice, and Stroke Patient Care

Phone communication

Prioritizing/managing deadlines

Patient-focused care

Blood Withdrawal certification

CPR certification

Venipuncture/blood draw

Patient evaluation/intervention

for psych patients

Accomplishments

Patient Care

Ensured quality control through admissions, assessment, treatment, and referral for a broad range of patients.

Treated patients suffering from trauma, acute chest pain, respiratory failure, and drug overdoses.

Delivered compassionate care that exceeded hospital requirements.

Successfully provided quality care to hundreds of patients throughout Bryn Mawr Hospital, especially in our Emergency Department.

Ensured quality control through admissions, assessment, treatment and referral for a broad range of patients.

Monitored patients' respiration activity, blood pressure and blood glucose levels.

Patient Transfer

Safely lifted up to 80 pounds and pushed 300 pounds on wheels.

Vitals Testing

Measured average of 30 patients' weight, height, body temperature, pulse rate and blood pressure daily.

Collaboration

Collaborated with physicians to plan and implement patient care.

Living Assistance

Helped patients by serving meals, feeding as necessary, ambulating, turning, and positioning in bed.

Custodial Duties

Kept linen and utility areas clean, emptied and cleaned urinals and bedpans, removed dirty linens from hampers.

Experience

May 1998 to Current

Bryn Mawr Hospital Bryn Mawr, PA

Patient Care Technician

Coordinated with doctors and registered nurses to develop care plans for patients.Supported patients with customized patient teaching tools.Followed infection control procedures.Maintained patient privacy and confidential patient information.Took and recorded patients' temperature, pulse and blood pressure.Tested patients' blood glucose levels.Assisted patients with daily functions.Utilized strong assessment skills to determine necessary patient care.Monitored fluid intake and output levels.Transported patients to and from different departments.Assisted patients with bathing, dressing, hygiene and grooming.Partnered with team of registered nurses to achieve overall well-being of all patients.

Provided caring companionship to elderly and developmentally disabled patients.Helped physicians examine and treat patients by assisting with instruments, injections and suture removal.

November 2003 to December 2008

Bryn Mawr Hospital Bryn Mawr, Pa

Patient Transport

Utilized strong assessment skills to determine necessary patient care.Ensured safety and well-being of patients.Transported patients to and from different departments.Worked as part of team to execute proper care of body mechanics and safety of patient.

Provided caring companionship to elderly and developmentally disabled patients.Escorted patients to examination rooms and prepared them for physician exams.

Education

2013 Delaware County Community College Media, PA

PRESENTLY WORKING ON MY ASSOCIATES DEGREE BEHAVIORAL SCIENCE

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