Customer Service Sales

Luis Felipe Mejia

Email: ********@**********.***

Address:

City: Pensacola

State: FL

Zip: 32514

Country: USA

Phone: 562-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Accomplished Service Manager with extensive experience in sales and customer service and back-of-house operations. Proven ability to cut costs and decrease staff turnover with strong strategic-planning and people-management skill.

Educational Background:

High School Dipolma from Long Beach City College, Long Beach CA 1/2001 to 11/1992 (Administration of Justice)

High School Dipolma from UCLA, Long Beach CA 1/2001 to 9/2012

High School Dipolma from Eafit, Long Beach CA 1/2001 to 9/2012

High School Dipolma from University of Medellin, Long Beach CA 1/2001 to 9/2012

High School Dipolma from San Rafael, Long Beach CA 1/2001 to 9/2012

Job History / Details:

Executive Summary

Accomplished Service Manager with extensive experience in sales and customer service and back-of-house operations. Proven ability to cut costs and decrease staff turnover with strong strategic-planning and people-management skill.

Core Qualifications

Client account management

Consistently meet goals

Staff training/development

Strong customer service

Cost reductions

Organization skills

Bilingual

Employee scheduling

Contract negotiations

Labor cost control

Professional Experience

January 2012 to 9/29/2012 12:00:00 AM

West Florida Recycling Pensacola, Florida

Service Manager

Reduced and controlled expenses by planning the routes in Escambia and Santa Rosa County the most efficient way to ensure that we meet customer satisfaction and company cost.

Managed team of 50 employees including plant employees and drivers.

Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.

Scheduled and directed staff in daily work assignments to maximize productivity.

Continually monitored operations and took appropriate action to ensure product quality and standards were consistently met.

Strategically developed effective marketing plans to increase sales and profits while managing costs.

Consistently maintained high levels of cleanliness, organization, storage, and sanitation of recycling products to ensure quality.

Built sales forecasts and schedules to reflected desired productivity targets.

August 1997 to January 2012

Aramark Uniform Services Santa Ana/Greensboro, NC - CA

Route Sales Representative

Worked for two Market Centers as a Route Sales Representative in the uniform industry.

Recommended and helped customers select merchandise based on their needs.

Resolved customer complaints by exchanging merchandise, returned all routine and general customer calls in a timely manner.

Wrote new business sales and contracts.

Placed special merchandise orders for customers.

Worked as a team member to give the highest level of service to customers.

Built relationships with customers to promote long-term business growth.

Shared product knowledge with customers while making personal recommendations.

Checked that appropriate changes were made to resolve customers' problems.

Informed customers about sales and promotions in a friendly and engaging manner.

Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.Reported sales growth on a quarterly basis.

Achieved sales goals and service performance requirements of through new customer sales.

Proactively generated leads for new sales for our sales team.Built long-term customer relationships which give me the opportunity to have 100 percentage contract retention and also more than two years with not lost business.

Education

2009 Long Beach City College Long Beach, California

Administration of Justice

Study of United States legal, constitution and justice system.

1996 UCLA Los Angeles, California

English for Business

Training in global business administration for foreign students.

1994 Eafit Medellin,

Administration

Basic training in business administration

1993 University of Medellin Medellin,

Economics

Basic training in local and global economic to used as a transfer to other institution.

1992 San Rafael Medellin,

High School Diploma

Accomplishments

Achiever of the year five times at Aramark Uniform Services.

Certified Route Sales Representative trainer for new hires.

Got one of the best customer ratings in the uniform industry for customer service and satisfaction.

Due to my highly customer satisfaction I was assigned to service five of the top customers of the market center in Santa Ana CA included APP, 7UP, Hilton Water Front, Alcoa, Universal Alloy Molton Niguel Water District.

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