Customer Service Manager

jacob campbell

Email: ********@************.***

Address:

City: saint george

State: UT

Zip: 84790

Country: USA

Phone: 435-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success. Experienced Receiving manager professional with strong leadership and relationship-building skills.

Educational Background:

High School Dipolma from Tuacahn high, Ivins UT 1/2001 to 4/2006 (none)

Job History / Details:

Career Overview

Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success. Experienced Receiving manager professional with strong leadership and relationship-building skills.

Core Strengths

Inventory control

Staff training/development

Employee scheduling

Policy/program development

Adapt to diverse groups

Ability to mediate disputes

Excellent communication skills

Excellent people skills

Listening skills

Problem-solving skills

Relationship/team building

Fast learning

Commitment to quality and service

Client satisfaction

Personal training

Perform well in high-demand, fast-paced environments

Accomplishments

Supervision

Supervised team of eight staff members.

Computer Proficiency

Used Microsoft Excel to develop spreadsheets.

Customer Follow-up

Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

spreadsheets.

Customer Interface

Greeted customers upon entrance and handled some cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Work Experience

April 2009 to April 2012

sears st.george, ut

Receiving Lead/ manager

Earned management trust by serving as key holder, responsibly opening and closing store.Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.

Conducted weekly walkthroughs with the General Manager to discuss all interior visual displays including store window presentation.

Assisted customers in person and via telephone.Cross-trained and provided back-up for other customer service representatives when needed.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Guaranteed positive customer experiences and resolved all customer complaints.Developed reputation as an efficient service provider with high levels of accuracy.Communicated all merchandise needs or issues to appropriate supervisors.Managed quality communication, customer support and product representation for each client.

September 2007 to December 2007

snow electric st.george, Utah

apprentice electrician

Employed wide variety of hand and power tools including hoists, drills, precision measuring instruments and electronic testing devices. Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working correctly.

May 2006 to August 2007

Beard electric st.george, Utah

apprentice electrician

Developed and executed layout and installation of electrical wiring and fixtures based on job terms and city regulations.Troubleshooted electrical and mechanical defects for residential, commercial and industrial sites. Provided outstanding customer service.Accurately read blueprints and repair manuals to identify mechanical problems and fix them.

May 2005 to December 2006

Albertsons st.george, ut

store clerk

Consistently recognized by management for providing superior customer service.Consistently received positive feedback from guests on performance reviews. Assisted in loading customers vehicles .

Educational Background

2006 Tuacahn high ivins, utah

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