Customer Service High School

Terri Wallace

Email: ********@*************.***

Address:

City: Ceres

State: CA

Zip: 95307

Country: USA

Phone: 209-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Skilled leader who is inspired and motivated to help customers build their financial independence. My main goal is to provide world class customer service while building banking relationships.

Educational Background:

High School Dipolma from Midland High School, Midland TX 1/2001 to 6/1979 (General)

Job History / Details:

Summary

Skilled leader who is inspired and motivated to help customers build their financial independence. My main goal is to provide world class customer service while building banking relationships.

Highlights

Reliable

Detail-oriented

Excels in team leadership

People-oriented

Approachable

Strong interpersonal skills

Excellent work ethic

Organized

Cash handling expertise

Accomplishments

Received an internal audit score of 100 percentage .

Repeatedly received recognition from superiors for excellence in service.

Experience

March 2011 to Current

Bank of America Turlock, CA

Senior Personal Banker

Built and retained customer/client relationships.

Educated customers on more convenient ways to bank.

Received an internal audit score of 100 percentage .

Received superior customer service satisfaction scores for 4 consecutive quarters.

October 2005 to February 2011

Bank of America Modesto, CA

Assistant Branch Manager

Actively recruited and oversaw training for all new branch employees in absence of Branch Manager.

Drove results on key priorities, sales goals, and customer satisfaction.

Built relationships with customers to effectively deepen and retain relationships.

Executed routines to proactively manage risk.

June 2005 to November 2005

Bank of America Modesto, CA

Teller/Service Sales Specialist

Exceeded quarter sales goals 100 percentage .

Provided customers/clients undivided attention to meet their needs, and ensure accurate and timely processing of their transactions.

Acted with personal integrity adhering to the code of ethics and protecting customer/client bank information.

December 1988 to November 2004

Safeway Santa Clara, CA

Head Bookkeeper

Provided excellent customer service.

Processed payroll and time and attendance.

Education

1979 Midland High School Midland, Texas

High School Diploma

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