Customer Service Administrative Assistant

Sonya P Garrett

Email: ********@******.***

Address:

City: Ridgeland

State: MS

Zip: 39158

Country: USA

Phone: 601-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Clinical/Admin Skills: .Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.Enthusiastic and well-organized Administrative Assistant with solid background in data entry, schedule management and event planning.Efficient Medical Administrative Assistant skilled in tackling administrative and patient-oriented tasks in a fast-paced environment.

Educational Background:

High School Dipolma from Bryman College, San Bernardino CA 1/2001 to 2/2003 (Medical Assistant)

High School Dipolma from Crystal Springs High School, San Bernardino CA 1/2001 to 9/2012

Job History / Details:

Career Overview

Clinical/Admin Skills: .Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.Enthusiastic and well-organized Administrative Assistant with solid background in data entry, schedule management and event planning.Efficient Medical Administrative Assistant skilled in tackling administrative and patient-oriented tasks in a fast-paced environment.

Core Strengths

Customer service

Multi-tasking

Strong attention to detail

Strong work ethic

Patient-focused care

Office support (phones, faxing, filing)

Maintains strict confidentiality

Excellent verbal communication

Billing and collection procedures expert

Good problem solver

Understands medical procedures

Compassionate

Good listener

Electronic Medical Record (EMR) software

Quality assessment of coded data

Medical billing software

Billing and collection procedures expert

Trained in catheter change and preparation

Medical terminology knowledge

Documentation procedures expert

Computerized charting

Clinical training

Medical Assisting

Patient evaluation/intervention

Strong clinical judgment

Critical care nursing

Specimen collection/processing

Physical assessments

Foley catheter insertion/removal

CPR/BLS certified

Drug administration

Medical clinical procedures

Medical instrument sterilizing

Medical laboratory procedures

Obtaining/charting vital signs

Patient and family advocacy

Venipuncture/blood draw

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Computed Data Reports

Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly .Patient Billing

Contacted patients for unpaid claims for HMO, PPO and private accounts and performed friendly follow-ups to ensure proper payments were made according to contracts.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Scheduling

Corresponded with patients through phone, fax, email and in person to schedule appointments and answer inquiries.

Data Reporting

Compiled statistical data, such as patient admissions, discharges, deaths, births and types of treatment given.

Medical Records

Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing system.

Patient Care

Ensured quality control through admissions, assessment, treatment and referral for a broad range of patients.

Monitored patients' respiration activity, blood pressure and blood glucose levels.

Clinical Skills

Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.

Patient Advocacy

Explained treatment procedures, medication risks, special diets and physician instructions to patients.

Family Support

Provided support to families through education on procedures, regimens, prevention and care.

Work Experience

9/27/2012 12:00:00 AM

May 2012 to August 2012

Jackson Heart Clinic Jackson, Ms

Billing Department

Customer Service, Data Entry, Posting Payments, Billing Payments, Scheduling Appointments,etc.

Updated patient accounts and information on a daily basis.Verified payments done by insurance companies were accurate and according to contract guidelines.Processed accounts receivable and accounts payable.Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.Examined patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable.

Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.

Compiled and tracked outstanding balances owed to medical facilities.

Printed and reviewed monthly patient aging report and solicited overdue payments.

January 2011 to December 2011

University Medical Center Ms

Unit Secretary

Customer Service, Data Entry, Filing, Faxing Answering Phones, Scheduling Appointments, Medical Records, Doctor's Consults, etc.

Updated patient financial information to guarantee accuracy.

Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).

Managed medical supply inventory, insurance records, patient charts and company files using online tracking system.Organized charts regularly in accordance with hospital's policy and procedures.Performed regular telephone contact with providers to discuss status of rebilling and reimbursement process to ensure account resolution.Provided efficient customer service to clients.Managed incoming and outgoing calls for busy medical office.Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.

May 2008 to September 2010

Metropolitan Urology Clinic Ms

Medical Assistant

Medical Assisting, Urology Clinic, Vital signs, Urinalysis, Injections, veniputures, cultures, Biopsy Procedures, Data Entry, Answering Phones, etc.

Assessed patients and documented their medical histories.

Assisted doctors with surgeries and non-invasive procedures.Took and recorded patients' temperature, pulse and blood pressure.Maintained patient privacy and confidential patient information.Collected blood, tissue and other laboratory specimens and prepared them for lab testing.Cleaned and sterilized instruments and disposed of contaminated supplies.Helped physicians examine and treat patients by assisting with instruments, injections and suture removal.

Interviewed patients to obtain medical information, weight and height measurements and vital signs.

Maintained all confidential personnel files, licensing and CPR compliance records.

Massaged patients and applied preparations and treatments, such as liniment, alcohol rubs and heat-lamp stimulation.

Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.

January 2005 to October 2009

St. Dominic Hospital Jackson, Ms

Unit Secretary/ CNA

Customer Service, Data Entry, Filing, Faxing, Answering Phones, Medical Records, Scheduling Appointments, etc.

Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.

Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.

Assisted customers in person and via telephone.Answered an average of [] calls per day by addressing customer inquiries, solving problems and providing new product information.

Maintained up-to-date records at all times.

Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.

June 2004 to January 2005

Haven Hall Nursing Home Brookhaven, Ms

Certified Nurse Aide

Providing Care for Elderly Clients & Assisting Care, Vital.

Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's.Evaluated patient care needs, prioritized treatment, and maintained patient flow.Followed infection control procedures.Maintained patient privacy and confidential patient information.Took and recorded patients' temperature, pulse and blood pressure.Assisted patients with daily functions.Obtained vitals for a floor of 25 patients per shift.Provided quality nursing care in accordance with resident care policies and procedures.Assisted patients with bathing, dressing, hygiene and grooming.

Educational Background

2003 Bryman College San Bernando, Ca

Certificate Medical Assistant

Medical Assistant coursework

Trained in Medical Billing and Coding

Health Information Administration

Wagner Institute Certified Phlebotomist

1990 Crystal Springs High School Crystal Springs, Ms

High School Diploma

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