Customer Service Sales
Resume:
Jason Day
Email: ********@**************.***
Address:
City: Greenville
State: SC
Zip: 29611
Country: USA
Phone: 864-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Friendly and dedicated Sales Associate with over 15 years experience working in diverse retail and customer service environments.
Educational Background:
High School Dipolma from Indiana Business College, Marion IN 1/2001 to 5/1998 (Business Administration)
High School Dipolma from Tucker, Marion IN 1/2001 to 9/2012
Job History / Details:
Career Overview
Friendly and dedicated Sales Associate with over 15 years experience working in diverse retail and customer service environments.
Core Strengths
Top sales performer
Customer service
Excellent communication skills
Listening skills
MS Windows proficient
Training development
Cash management
Conflict resolution
Accomplishments
Product Sales
Cross-sold services at a high rate, upgrading customers to different plans and product packages.
Customer Service
Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
Conflict Resolution
Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Work Experience
August 2011 to December 2012
The Truck Farm Easley, SC
Sales Representative
Sold new and used vehicles. Welcomed customers entering the store to see which vehicle each customer was interested in. Described vehicles to customers and accurately explained details and care of their new purchase. Participated in outbound calling programs to existing customer base to increase return sales. Proactively generated leads for new sales via telephone and email.
October 1999 to Current
Applebee's Greenville, SC
Trainer/Server
Trained new employees by providing knowledge of specific store tasks and policies. Communicated all restaurant promotions to customers to generate return business and increased revenue. Guaranteed positive customer experiences and resolved all customer complaints. Achieved a personal sales goal of a $13.25 average per customer.
February 2009 to July 2011
AT&T Marion, IN
Sales Consultant/Customer Service
Greeted customers entering the store to determine what each customer wanted or needed. Described cell phone plans and to customers and accurately explained details and care of their new phone purchase. Computed accurate sales prices for purchase transactions. Resolved product/policy issues and shared benefits of new technology. Expressed appreciation and invited customers to return to the store. Assisted customers in person and via telephone. Achieved monthly sales goals and service performance requirements of 25-30 new plans through new customer sales.
March 2006 to February 2009
Sallie Mae Muncie, IN
Outbound Collections
Made an average of 250 calls per day by addressing student loan delinquencies, solving problems and updating client information. Performed skip-tracing techniques of hard to reach clients. Scored in top 10 percentage of employees in successful collections. Earned Top Collector for two consecutive quarters in 2008.
December 2005 to May 2006
Jackson Hewitt Marion, IN
Tax Preparer
Prepared tax documents for customers. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Handled daily heavy flow of paperwork and assisted the other preparers on questions or concerns they had regarding tax documents.
Educational Background
2006 Indiana Business College Marion, IN
Business Administration
GPA 3.8
1998 Tucker Marion, IN
GED
3.9 GPA
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