Customer Service High School

Matt Dearden

Email: ********@***************.***

Address:

City: Modesto

State: CA

Zip: 95356

Country: USA

Phone: 209-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Outgoing professional familiar with cash and food handling procedures. Possesses strong communication, leadership, and time management skills.

Educational Background:

High School Dipolma from Modesto Junior College, Modesto CA 1/2001 to 9/2012 (Culinary Arts)

High School Dipolma from Robert T. Elliot, Modesto CA 1/2001 to 9/2012

Job History / Details:

Summary

Outgoing professional familiar with cash and food handling procedures.

Possesses strong communication, leadership, and time management skills.

Highlights

Able to lift >50 pounds

Comfortable standing for long time periods

Valid California driver's license

Fast and efficient service worker

Late-night shift availability

Delivers exceptional customer service

Point of Sale (POS) system operation

Reliable team worker

Good with numbers and math

Accomplishments

Won "Employee of the Month" award for having the highest donation sales out of all male employees during the "Stars of Hope" drive at Regal Cinemas.

Recognized by peers and management for going above and beyond normal job functions.

Received countless awards due to excellence in up selling skills and weekly sales contests.

Chosen to create dinner specials on all shifts scheduled.

Experience

May 2011 to Current

Regal Cinemas Modesto, Ca.

Floor Staff

Trained new employees by providing knowledge of specific store tasks and policies.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Received multiple reviews acknowledging my level of dedication to excellent customer service.

Directed calls to appropriate individuals and departments.

Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

Regularly sought opportunities to up sell and add on additional merchandise.

May 2011 to November 2011

Jenny's Family Dining Ceres, Ca.

Cook

Supported all kitchen operations when chef was absent.

Frequently switched between positions as Cold Food prep, Soup Station Chef and Relief Chef mid shift to support changing needs.

Maintained daily cleanliness of grill and fryers.

Developed popular daily specials with personally sourced ingredients for grill and sautée stations.

Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock. (FIFO)

September 2005 to March 2006

P. Wexford's Modesto, Ca.

Dishwasher

Washed dishes and maintained a clean and sanitary kitchen throughout all shifts.

Bussed tables and assisted with dining room cleaning.

Education

2010 Modesto Junior College Modesto, Ca.

Associate of Arts Culinary Arts

2008 Robert T. Elliot Modesto, Ca.

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