Customer Service Medical
Resume:
Your Medical Biller is here (any)
*************@*******.***
Lucinda
Medical Biller Medical Front Office Medical Coder Health Information Medical Records
SUMMARY OF QUALIFICATIONS
Computer Skills " Technical
Microsoft Word
Microsoft Excel/Outlook
Microsoft Internet Explorer
Customer Service
Ability to Meet Stringent Deadlines
Professional and Reliable Advanced Medical Terminology
HIPAA Regulations Knowledgeable
Principles for Evaluation and Management Services
Principles of Medical Dictation
Critical Thinking and Problem-Solving Skills
Basic Word Structure/Prefixes and Suffixes
Dermatology, Urology, Gastroenterology, Cardiology
EDUCATION
Allied Medical Schools, Laguna Hills, CA, Medical Billing/MediSoft, Certificate
Allied Medical Schools, Laguna Hills, CA, Medical Coding, Advanced Medical Terminology, Certificate
Carlson Travel Agency, San Diego, CA, Travel and Tourism Program, Certificate
Biddeford Vocational School, Biddeford, ME, American Sign Language, Courses
Husson University, Bangor, ME, Business Administration, Minor in Computer Information Systems, Courses
Specialized Advanced Medical Terminology and Medical Coding Training Included:
- Utilizing ICD-9-CM and HCPCS Level II Code Book
- Hospital Diagnostic Coding
- Principles for Evaluation and Management Services
- Coding From a Reimbursement Perspective
- V Codes and E Codes and ICD-9-CM Tables
- Determining Codeable Services
- HCPCS Codes/Hospital Diagnostic Coding - Putting Together CPT-4, ICD-9-CM, and DRG
- The Monitoring and the Compliance Process
- Ethics and Professionalism
- Anesthesia Services/Survey Services
- Radiology Services/Pathology Services
- Medicine Services/Modifiers
- Coding Special Complexities
MEMBERSHIP
Medical Association of Billers (MAB) & American Academy of Professional Coders (AAPC)
PROFESSIONAL EXPERIENCE
Medical billing
- Assist the biller for Dr. Santiago as an intern.
Customer Service Representative/ Customer Service Manager
- Assist sales people with transactions, cashier, and handle customer complaints and problems
- Close store nightly, process nightly papers, data management, and assist in warehouse running forklift
Legal Assistant
- Handled postmortem cases, prepared documents and files, contacted companies with date of death information
- Data entry, kept tracked all office files, maintained office equipment, notarized documents
Computer Operator Specialist
- Trained staff on the main database and other various programs; MSWord, Excel, and Outlook
- Data entry, printed and mailed all client correspondence in a timely manner
Documents Specialist/Operations Administrator
- Answered phones, created itineraries for groups and individuals, printed air tickets, arranged transportation to and from the airport, printed rail tickets using Rail Europe; corresponded with tour companies, hotels, airlines
EMPLOYMENT SUMMARY
Dr. Santiago, Murrieta, CA Medical Biller 2010 - Present
Sahaki Furniture, Murrieta, CA Customer Service Manager 2007 " Present
Law Office of Dale K. Bethel, Inc., Temecula, CA Legal Assistant 2005 " 2006
WHP Financial Planning, Inc., San Diego, CA Computer Operator Specialist 2002 " 2005
Remedy Staffing, San Diego, CA Data-Entry 2001 " 2002
Legend Tours, San Diego, CA Operations Administrator 2000 " 2001
AFC Tours, San Diego, CA Documents Specialist 2000 " 2001
San Diego Refrigerated Services, San Diego, CA Operations Administrator 1998 " 2000
Location: Inland Empire / San Diego
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