Customer Service Representative

Bridgett Evans

Email: ********@*********.***

Address:

City: The Woodlands

State: TX

Zip: 77380

Country: USA

Phone: 281-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Educational Background:

High School Dipolma from Spring High School, Spring TX 1/2001 to 6/2002 (Nursing)

High School Dipolma from LoneStar College, Spring TX 1/2001 to 9/2012

Job History / Details:

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Personable and responsible Customer Service Rep. with 10 years in retail and customer service. Solid team player with upbeat, positive attitude, and

willingness to help at all times.

Core Strengths

Proficiency in Microsoft MS

60 WPM

20-line phone system

Cash management

Training development

Telephone inquiries

Customer service

Credit card processing

Telecommunication skills

Adaptability

Strong organizational skills

Listening skills

MS Windows proficient

Problem solver

Fast learner

Courteous demeanor

Strong client relations

Energetic work attitude

Trusted key holder

Accomplishments

Successfully recruited and trained 15 new customer service representatives.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders. .

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Telephone Service

Professionally processed 80 calls per day, providing information and service to ensure customer satisfaction.

Work Experience

April 2002 to 9/27/2012 12:00:00 AM

Kroger Spring, Tx

Customer Service Representative

Duties involved customer service, accounting, supervising the Front End and earning trust with customers. Book keeping included opening the store, making cash and check deposits, auditing and rebuilding all tills, processing all bill payments and trouble shooting all bill errors. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions. Trained new employees by providing knowledge of specific store tasks and policies. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Cross-trained and provided back-up for other customer service representatives when needed. Worked as backup checker and associate in charge of Self-Check out.

Educational Background,

High School Diploma

LoneStar College Spring, TX

Nursing

Classes include English, Math, Medical Terminology, Art, Pharmacology, Microbiology, Chemistry, Psychology, Sociology and Anatomy & Physiology I and II.

References available upon request.

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