Customer Service High School
Resume:
Mercedes Nieto
Email: ********@******.***
Address:
City: Atlanta
State: GA
Zip: 30329
Country: USA
Phone: 941-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.
Educational Background:
High School Dipolma from U. S. Career Institute, Fort Collins CO 1/2001 to 6/2012 (Accounting)
High School Dipolma from PENN FOSTER UNIVERSITY, Fort Collins CO 1/2001 to 9/2012
High School Dipolma from BRYMAN COLLEGE, Fort Collins CO 1/2001 to 9/2012
Job History / Details:
Professional Summary
Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.
Core Qualifications
Records
Administration
Executive Support
Event Management
Office Management
Front-Desk Reception
Spreadsheets/Reports
Calendaring Arrangements
Travel Coordination & Database
MS Word
MS Outlook
MS Excel
MS Access
PowerPoint
QuickBooks
Peachtree
Citrix Database
Windows, XP & 7
Experience
April 2009 to October 2012
Purse, Overtake and Recover Services Bradenton, FL
Administration Manager
Responsible for daily operations, scheduling, maintain business records and reports, managed Quick Book Pro accounts payable (AP) invoices and recurring payments, performs accounts receivable (AR) functions, audit and analyzing credit reports.
Prepared correspondence, accounting and financial documents for analysis.
Provided onsite training.
June 2004 to October 2012
National Field Representative Sarasota, Florida
Invoice Coordinator
Process accounts payable (AP) invoices and recurring payments, clerical, research, problem solving phone customer support and service.
Worked directly with [clients, management] to achieve [result].
November 2004 to December 2008
Owner Property Management Sarasota, FL
Leasing Agent Administrator
Schedule and generate customers, customer services, purchase supplies, maintained new referral tracking system that improved customer service.
Identify and resolved problem of delays in customer satisfaction.
Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies.
February 2002 to October 2004
Lizarazu & Associates Pasadena, CA
Leasing Agent Administrator
Organized office scheduling and activities, maintained supplies, prepared direct mailing correspondence.
Open and closed facility; manage daily cash and inventory.
Establish friendly yet professional atmosphere that prompted attentive customer services respect for co-worker.
Managed Quick Books Pro, process accounts payable (AP) invoices and recurring payments.
Education
2012 U. S. Career Institute Fort Collins, CO
Associate of Science Accounting
2009 PENN FOSTER UNIVERSITY Scottsdale, AZ
Associate of Science Health Care Management
2001 BRYMAN COLLEGE El Monte, CA
Diploma Medical Office Management
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